Role : Vice President / Associate Vice President - HRO Transformation - BPO / ITeS

Location : Mumbai / Bangalore

Responsibilities:

- The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure continued success in the deployment of the Business Excellence practices and Agile Automation for HRO.

- Drive Business Excellence (BE) value proposition and secure BE involvement in most complex onshore delivery deals

- Clear thought process to lead, guide and develop team to provide services to cluster of clients

- Strategic thinker leading the team

- Lead Business Excellence span across Operating Group / Delivery Region

- Maintain team flexibility and skills to be able to support recovery work as needed.

- Maintain team recoverability

- Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention

- Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence

- Implement systems and processes that deliver improvement toward 100% conformance to customer requirements

- Engaging with Client process team and work on project that improve client processes and drive client value

- Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes

- Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results

Educational Qualification / Work Experience & Skills :

- PG / MBA / BE/ B. Tech with 12 to 18 yrs of experience in Process Transformation, Process Automation, Operational Excellence, Quality (Business Process Management /Outsourcing Experience preferable)

- Six Sigma Black Belt / Yellow Belt with Quality improvement and Lean Deployment background in HRO Projects.

- Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

- Should have delivered large scale end-end Process Transformation projects for global clients

- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions

- Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.

- Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel