Vertoz - Project Manager - Digital Marketing

Description:

What we want:

We are seeking a skilled and proactive Client Service Manager/Project Manager to oversee client relationships and internal project execution for digital marketing campaigns. This role requires strong communication, planning, and coordination skills to ensure seamless delivery of projects across teams and time zones. The ideal candidate will be responsible for managing client expectations, allocating internal resources, and driving projects from initiation to completion.

What will you do:

Client Coordination and Servicing:

- Understand client objectives and gather detailed project requirements.

- Conduct regular client meetings, updates, and feedback sessions.

- Ensure high levels of client satisfaction and relationship management.

Project Planning and Management:

- Lead project planning from kickoff to final delivery.

- Define scope, timelines, and resource allocation for each project.

- Allocate tasks across departments including design, content, SEO, and paid media.

- Conduct daily planning and stand-up meetings to align team efforts.

- Monitor task completion and proactively address delays or blockers.

- Foster collaboration and accountability across teams.

Problem Solving and Delivery Oversight:

- Identify and resolve internal conflicts or misalignments.

- Review deliverables for quality and consistency before client submission.

- Implement process improvements to enhance team efficiency.

- Ensure all work meets client expectations and agency standards.

Requirements:

- 3 to 6 years of experience in client service management or project management within a digital marketing agency.

- Strong understanding of digital marketing services such as SEO, SEM, social media, and content marketing, website development.

- Excellent communication and interpersonal skills, especially with international clients.

- Proven ability to manage multiple projects and cross-functional teams.

- Proficiency in project management tools.