Description:
Location: Gurgaon (WFO).
Shift Timing: 8:30AM-5:30PM (Both side cab).
Position: Manager.
Experience: 3+ years.
About Us:
Unitedlex India Pvt. Ltd. (Formerly known as iRunway India Pvt Ltd) is a data and professional services company delivering outcomes for high-performing law firms and corporate legal departments in the areas of digital litigation, intellectual property, contracts, compliance, and legal operations.
Founded in 2006 with a mission to push the boundaries of legal innovation, we provide solutions that enable measurable performance improvement, risk mitigation, revenue gain, cost reduction, and digital business synergy.
Role and responsibilities:
- Identifying Anomalies in Pre-NL Checks and Share with Review Team.
- Check for NL Template share by the client.
- Preparing Notification List and Handoff Table.
- Developing and Drafting process documentations.
- Responsible for overall performance and management of the team assigned.
- Responsible for 2-3 projects, concurrently.
- People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members.
- Proactive communication with client, ensuring all client requirements are met and reports are submitted on time.
- Set goals for team members and communicate them to the team.
- Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines.
- Management Reporting: Reports required by management relating to performance, costs, efficiency, utilization are shared with stakeholders on time.
- Actively work on skill development, engagement and retention of team members.
- Responsible for upskilling and training the team members.
- Provide regular feedback for performance.
- Take necessary action including raising concern with stakeholders in case of performance or conduct regular 1-on-1 connects with team members.
- Perform QC/QA checks for team members.
- Liaison with other teams/departments.
Desired candidate profile:
- Any graduate/Postgraduate with 4+ years of experience as people manager or similar role with 6+ years of experience with LPO/Legal Services.
- Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.
- Active involvement in forecasting the financial projections and budgeting the projects.
- Planning and setting eDiscovery process/workflow and quality control process to deliver quality work product.
- Excellent people management skills.
- Passionate about driving business metrics Productivity, Quality and other key deliverables.
- Ability to priorities between multiple complex projects/timelines.
- Excellent written and Verbal communication.
- Good decision-making ability.
- Ability to adapt to any process changes and work on different types of projects.
- Good knowledge of Excel, SQL, Power Query or Python is required.
- Ability to priorities between multiple complex projects/timelines.
- Strong attention to detail and the ability to conduct root cause analysis.
- Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred.
- Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is desirable but not must.
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