Uni Club - Manager/Senior Manager - Operations

5 - 12+ years in Operations / Customer Experience / Sales Ops / Contact Center Leadership (FinTech, BFSI, SaaS preferred).

- Proven experience in solving large-scale operations challenges.

Hands-on exposure to:

- Process automation & workflow design

- Hiring at scale and team ramp-ups

- AI/Chatbots/CRM automation

- Digital collections or financial services operations

- Strong experience working with product & tech teams to implement operational improvements.

- Track record of driving measurable business impact (cost reduction, CSAT improvement, revenue uplift, TAT reduction).

Key Skills & Mindset

- Innovator's mindset - challenges status quo, builds smarter systems.

- Strong understanding of AI in operations, automation frameworks, and tech-enabled CX.

- Highly analytical with deep command over Ops metrics & dashboards.

- Excellent leadership, stakeholder management, and communication skills.

- Ability to work in high-growth, high-ambiguity startup environments.

- Hands-on executioner, not just a strategy-only leader.

Why Join Uni?

- Opportunity to build next-gen AI-driven financial operations at scale.

- High ownership and decision-making authority.

- Direct collaboration with Product, Engineering, and Founders' Office.

- Build systems that impact millions of users.

- Fast growth, high learning curve, and real business impact.