Health insurance

Job/Soft skill training

Free meal

Cafeteria

Professional degree assistance

Child care facility

Office cab/shuttle

Office gym

International/On-site exposure

Annual leaves

WFH setup

Joining bonus

Career break/Sabbatical

Unacademy Reviews by Employees

Business Development Executive

Senior Business Development Executive

Educator

Sr. BDE

Sales Manager

Senior Business Development Associate

Business Development Associate

Business Development Manager

Senior Associate

Category Manager

Associate Director

Quality Analyst

Senior Manager

Senior Quality Analyst

Sales Executive

Operations Associate

Teacher

Academic Counsellor

Senior Executive

Category Lead

Associate

Graphic Designer

Software Engineer

BD Executive

Senior Category Manager

(Bde)business Development Executive

Associate Sales Manager

Faculty

Manager

Assistant Manager

Team Lead

Operations Manager

Senior Counsellor

Bdm Executive

Senior Academic Counsellor

Assistant Sales Manager

Senior Software Engineer

Senior Business Development Manager

Maths Teacher

Talent Acquisition Specialist

Teacher Educator

Admission Counsellor

Team Manager

Senior Business Executive

Associate Manager

City Head

Senior Associate Operations

Content Developer

Academic Head

Intern

Associate Category Manager

Senior Sales Manager

Data Analyst

growth manager

Online Tutor

Program Manager

Quality Manager

Sales Officer

Faculty of Mathematics

Mentor

Academic Operations Manager

Content Writer

Associate Director Sales

Campus Ambassador

Social Media Marketing Intern

Executive Assistant

DTP Operator

Director

Business Executive

Business Head

IT Executive

Academic Coordinator

Tele Sales Executive

Content Manager

Salesman

Special Educator

Team Lead Operations

Business Analyst

Area Sales Manager

Counsellor

Content Operations Associate

Maths Educator

Online Educator

Consultant

Teaching Faculty

Senior Business Developer

Content Associate

1.Champion opportunities to consistently Improve the Unacademy learner experience 2.Drive customer retention, reduce churn, and increase customer satisfaction 3.Map the customer journey and identify opportunities to proactively intervene on the clients behalf 4.Guide team in effective client issues resolution and handle any escalations 5.Develop listening points in the customer journey, define segmentation of the customer base and varying strategies, and identify opportunities for continuous improvement 6.Test new strategies for driving customer value 7.Continually review and evolve the collection of processes Unacademy uses to track, oversee and organize every interaction between the customer and Vivacity throughout the lifecycle 8.Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment 9.Take ownership of customers issues and follow problems through to resolution 10.Set a clear mission and deploy strategies focused towards that mission 11.Control resources and utilise assets to achieve qualitative and quantitative target.

Bangalore

Unacademy - Senior Manager - Customer Success 

Job Description for Unacademy - Senior Manager - Customer Success  in SORTING HAT TECHNOLOGIES PVT LTD in  Bangalore for (5-12) years of experience. Apply Now!

Unacademy - Senior Manager - Customer Success  | iimjobs.com