Health insurance

Job/Soft skill training

Free meal

Cafeteria

Professional degree assistance

Child care facility

Office cab/shuttle

Office gym

International/On-site exposure

Annual leaves

WFH setup

Joining bonus

Career break/Sabbatical

Unacademy Reviews by Employees

Business Development Executive

Senior Business Development Executive

Educator

Sr. BDE

Sales Manager

Senior Business Development Associate

Business Development Associate

Business Development Manager

Senior Associate

Category Manager

Associate Director

Quality Analyst

Senior Manager

Senior Quality Analyst

Sales Executive

Operations Associate

Teacher

Academic Counsellor

Senior Executive

Category Lead

Associate

Graphic Designer

Software Engineer

BD Executive

Senior Category Manager

(Bde)business Development Executive

Associate Sales Manager

Faculty

Manager

Assistant Manager

Team Lead

Operations Manager

Senior Counsellor

Bdm Executive

Senior Academic Counsellor

Assistant Sales Manager

Senior Software Engineer

Senior Business Development Manager

Maths Teacher

Talent Acquisition Specialist

Teacher Educator

Admission Counsellor

Team Manager

Senior Business Executive

Associate Manager

City Head

Senior Associate Operations

Content Developer

Academic Head

Intern

Associate Category Manager

Senior Sales Manager

Data Analyst

growth manager

Online Tutor

Program Manager

Quality Manager

Sales Officer

Faculty of Mathematics

Mentor

Academic Operations Manager

Content Writer

Associate Director Sales

Campus Ambassador

Social Media Marketing Intern

Executive Assistant

DTP Operator

Director

Business Executive

Business Head

IT Executive

Academic Coordinator

Tele Sales Executive

Content Manager

Salesman

Special Educator

Team Lead Operations

Business Analyst

Area Sales Manager

Counsellor

Content Operations Associate

Maths Educator

Online Educator

Consultant

Teaching Faculty

Senior Business Developer

Content Associate

Role description: The Director - Customer Success will act as a strategic partner to customers and will be focused on driving and scaling the company's ability to continuously add value and delight our customers. The ultimate measure of success will be ability to maximize customer satisfaction, retention, and growth, another key aspect of the role will be fostering a culture of Excellence, Data Driven and business outcomes into the team's DNA. Key Responsibilities: 1. Build Relationships: Rapidly build rapport with our customers to drive customer value. Manage the ongoing customer relationship, ensuring that they are effectively adopting and deriving the maximum value from our platform. 2. Drive Customer Success Outcomes: Increase renewal rates and reduce churn; expand our revenue in accounts when possible; influence future lifetime value through higher platform adoption, customer satisfaction and overall health scores; drive new business growth through greater advocacy and reference-ability; create company-wide customer feedback loop. 3. Build an efficient Customer Success & Support Machine: Define and constantly improve operational team metrics; establish system for tracking metrics and key milestones; leverage metrics to make data driven decisions and drive ever growing success for the team; expose metrics to the executive team and company. 4. Deploy a strategic and structured playbook: Codify best practices; create a predictable and repeatable motion to scale Customer Success and Support operations sustainably while maximizing customer value realization. Requirements: - Education background preferably from top tier B-schools. - Minimum 10 years prior experience in a Customer Success role and experience with emphasis of being a hands-on mentor and growing the team from within. - Recent experience as a head (Number 1 or Number2) Customer Success Manager at a B2C company with strong experience in previously scaling and operationalizing the function at scale. - Entrepreneurial spirit and bias for action with the appropriate level of urgency. Ability to be effective in a dynamic and fast paced environment, with limited resourcing and significant ambiguity, to drive meaningful change and improvements quickly. - Culturally is innovative, courageous, persistent and patient, loves overcoming challenges, a bias towards action, is collaborative, self-directed. - Strong experience on working/Leveraging Customer Experience (CX) tools/products.

Bangalore

Unacademy - Director - Customer Success - Mastree 

Job Description for Unacademy - Director - Customer Success - Mastree  in SORTING HAT TECHNOLOGIES PVT LTD in  Bangalore for (10-11) years of experience. Apply Now!

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