Description:

Key Responsibilities:

- Partner Management & Relationship Building

- Act as the primary point of contact for telecom operators, aggregators, merchants, and content partners in the DCB ecosystem

- Build strong, long-term relationships with partners to ensure alignment with business goals

- Conduct regular business reviews, performance discussions, and roadmap planning with partners

- Proactively identify partner needs, challenges, and growth opportunities

- Partner Onboarding & Enablement

- Manage end-to-end partner onboarding including commercial setup, technical integration, compliance, and go-live readiness

- Coordinate with internal technical, legal, finance, and compliance teams to ensure smooth partner launches

- Ensure partners are well-enabled on DCB products, APIs, billing flows, and reporting mechanisms

- Business Growth & Revenue Optimization

- Drive partner-led revenue growth by identifying upsell, cross-sell, and expansion opportunities

- Monitor partner performance metrics such as conversion rates, billing success rates, churn, and ARPU

- Collaborate with sales and product teams to launch new DCB use cases, services, or markets

- Support new market launches and operator expansions

- Operational Excellence & Issue Resolution

- Monitor day-to-day DCB operations including transaction flows, settlements, reconciliation, and payouts

- Act as an escalation point for partner issues related to billing failures, disputes, refunds, or revenue leakage

- Work closely with technical and operations teams to ensure high service uptime and performance

- Ensure SLA adherence and continuous service improvement

- Reporting, Analytics & Compliance

- Prepare and share regular partner performance reports, insights, and recommendations

- Track KPIs related to partner success, revenue, retention, and operational efficiency

- Ensure compliance with telecom regulations, operator policies, and DCB guidelines

- Support audits, reconciliations, and revenue assurance activities

Required Skills & Qualifications:

Technical & Domain Expertise:

- Strong understanding of Direct Carrier Billing (DCB) business models and telecom billing flows

- Experience working with telecom operators, aggregators, or digital payment platforms

- Knowledge of APIs, integrations, billing systems, and settlement processes

- Familiarity with compliance, regulatory requirements, and fraud prevention in DCB

Professional Skills:

- Excellent stakeholder management and communication skills

- Strong analytical and problem-solving abilities

- Ability to manage multiple partners and projects simultaneously

- Data-driven mindset with experience in performance tracking and optimization

Education & Experience:

- 3-5 years of experience in partner success, account management, or business operations

- Prior experience in fintech, telecom, digital payments, or subscription-based businesses preferred

Key Performance Indicators (KPIs):

- Partner retention and satisfaction

- Revenue growth and partner contribution

- Billing success and conversion rates

- Reduction in disputes, failures, and revenue leakage

- Timely onboarding and successful partner launches