TRUGlobal - Delivery Head - IT Infrastructure Services

Job Title: Delivery Head - IT Infrastructure Services.

Experience: 15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement.

Job Summary:

- The Delivery Head (IT Infrastructure) will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction.

- This role requires a strong background in infrastructure project delivery, contract management, and C-level stakeholder engagement.

Key Responsibilities:

Revenue Growth & Account Expansion.

- Drive YoY revenue growth through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.

- Identify upsell/cross-sell opportunities ( hybrid cloud, cybersecurity) and lead proposal efforts.

Profit & Margin Management:

- Own gross margin targets for fixed-bid and managed infrastructure contracts.

- Optimize delivery costs (resource utilization, vendor negotiations, automation).

Budget & Contract Oversight:

- Ensure adherence to fixed budgets for infrastructure projects (SOWs, MSAs, POs).

- Manage contract renewals, amendments, and compliance (SLAs, KPIs).

Client Relationship & Governance:

- Lead C-level stakeholder engagement (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs).

- Improve Net Promoter Score (NPS) by addressing client pain points proactively.

Delivery Excellence:

- Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on quality, scalability, and security.

- Resolve critical escalations ( outages, security breaches) with minimal client impact.

Team Leadership:

- Manage onsite/offshore delivery teams (Infrastructure Architects, Cloud Engineers, Network Specialists).

- Foster innovation (AIOps, automation) and skill development.

Qualifications & Skills:

Must-Have:

- 15+ years in IT Infrastructure Services (Data Center, Cloud, Network, Security).

- Proven track record in P&L management ($10M+ accounts) and margin optimization.

- Expertise in infrastructure contracts (SOWs, MSAs) and governance frameworks (ITIL, ISO 27001).

- Experience working with C-level stakeholders (CIOs, CISOs).