Training Manager - Banking Products

Training Manager - Banking Products

- Responsible for quality training, developing knowledge & enhancing capabilities of RM, also to provide guidance & mentorship to individuals to achieve desired goals.

- Ensuring quality customer engagement by RMs and making continuous effort to improve same by adopting industry best practices.

- Liaising with other product leadership teams (on-ground) to be informed on latest product developments and train RM teams accordingly.

- Devising various approaches such as Role Plays, Pitches and adopting industry best practices to enhance peer learning among RMs.

- Incumbent is Responsible for monitoring engagement quality - sales and processes followed by RMs in the region.

- Collaboration with Learning & Development Team to develop learning modules covering product & behavioral parameters & ensuring RM adoption of same.

- Manage and reduce attrition rate among RMs by following industry best practices.

- Incumbent is responsible to ensure that RMs are well trained - on product & behavioral parameters and follow the processes as laid down within the bank's audit and compliance framework.

- Responsible to ensure RM Channel is efficient and drive efficiencies from the team.

- Also, responsible to ensure high motivation level in teams.

- Attract and retain best-in-class talent for RM's in the zone.

- Monitor and achieve key parameters like reduce attrition rates and make necessary improvements.

- Share continuous feedback and suggestions with Senior Management to enhance the Channel's performance.