Tradologie.com - Manager - International Buyer Facilitation - Agro

- As a Manager - International Buyer Facilitation, you will be responsible for ensuring smooth buyer transactions, assisting with queries, and providing a seamless experience on the platform.

- You will act as the primary point of contact for buyers, guiding them through the procurement process and resolving any issues they may encounter.

Key Responsibilities.

Buyer Support & Query Resolution:.

- Own the buyer experience end-to-end by anticipating needs and proactively resolving concerns.

- Serve as a brand ambassador of Tradologie.com, ensuring a positive perception among global buyers.

- Regularly update self on industry trends, competitor platforms, and international trade regulations.

- Assist buyers in navigating Tradologie.com's platform for bulk procurement.

- Address and resolve buyer queries related to order placement, pricing, product specifications, and. delivery.

- Ensure timely resolution of issues to enhance buyer satisfaction.

Buyer Engagement & Retention:.

- Build strong relationships with buyers by providing proactive support and engagement.

- Educate buyers on the benefits of Tradologie.com's platform and services.

- Encourage repeat transactions by ensuring a seamless user experience.

Order Management & Coordination:.

- Oversee the execution of buyer transactions, ensuring smooth order processing.

- Coordinate with internal teams (sales, supplier relations, and operations) to resolve buyer concerns efficiently.

- Monitor order progress and keep buyers updated on their transactions.

Process Improvement & Reporting:.

- Identify common buyer challenges and provide feedback to improve platform features and support processes.

- Maintain accurate records of buyer interactions and transaction history.

- Provide regular reports on buyer satisfaction, concerns, and engagement levels.

- Mentor junior executives or new joiners in the buyer facilitation team when required.