Tradologie.com - Manager - International Buyer Facilitation

Company Description

Role Description

Key Responsibilities:

Buyer Support & Query Resolution:

- Own the buyer experience end-to-end by anticipating needs and proactively resolving concerns.

- Serve as a brand ambassador of Tradologie.com, ensuring a positive perception among global buyers.

- Regularly update self on industry trends, competitor platforms, and international trade regulations.

- Assist buyers in navigating Tradologie.coms platform for bulk procurement.

- Address and resolve buyer queries related to order placement, pricing, product specifications, and delivery.

- Ensure timely resolution of issues to enhance buyer satisfaction.

Buyer Engagement & Retention:

- Educate buyers on the benefits of Tradologie.coms platform and services.

- Encourage repeat transactions by ensuring a seamless user experience.

Order Management & Coordination:

- Coordinate with internal teams (sales, supplier relations, and operations) to resolve buyer concerns efficiently.

- Monitor order progress and keep buyers updated on their transactions.

Process Improvement & Reporting:

- Maintain accurate records of buyer interactions and transaction history.

- Provide regular reports on buyer satisfaction, concerns, and engagement levels.

- Mentor junior executives or new joiners in the buyer facilitation team when required.

Skills Set Requirement

- Should have worked in the export department of a subsidiary export house or company dealership for at least 2 years.

- Strong verbal and written communication skills in English.

- Excellent problem-solving and customer service skills.

- Ability to handle multiple queries and transactions efficiently.

- Basic understanding of B2B sales, procurement, or e-commerce platforms.

- Proficiency in CRM tools and Microsoft Office (Excel, Word, Outlook).

- Self-motivated, proactive, and detail-oriented approach.

Preferred Qualifications

- 5-10 years of experience in buyer facilitation, customer support, or B2B sales.

- Prior experience in a global B2B marketplace, trading company, or procurement platform is a plus.