Trademo - Lead - Customer Success - B2B SaaS

Description:

About Trademo:

At Trademo, we are transforming global trade and supply chains by leveraging cutting-edge AI technology to provide businesses with unparalleled visibility, compliance, and intelligence solutions.

Our AI-driven platform simplifies the complexities of international trade, helping companies mitigate risks, enhance efficiency, and make data-driven decisions with confidence.

Our AI-Enhanced Solutions:

- Trademo Intel AI-powered trade intelligence to uncover market trends and competitive insights.

- Trademo Sanctions Screener AI-driven compliance with 650+ global sanctions and PEP lists.

- Trademo Global Trade Compliance Real-time regulatory and tariff data for 140+ countries, with AI workflows for HS/ECN classification, controls determination, and licensing.

- Trademo Map AI-powered global supply chain mapping and screening, detecting risks like Forced Labor (UFLPA) and sanctions in deep-tier networks.

- Trademo TradeScreen AI-powered trade transaction digitization, financial crime screening and compliance platform.

Founded by Shalabh Singhal, who is a third-time tech entrepreneur and an alumni of IIT BHU, CFA Institute USA, and Stanford GSB SEED.

Our Trademo is backed by a remarkable team of leaders and entrepreneurs like Amit Singhal (Former Head of Search at Google), Sridhar Ramaswamy (CEO, Snowflake), Neeraj Arora (MD, General Catalyst & Former CBO, Whatsapp Group).

Role: Lead Customer Success.

Website: www.trademo.com.

Location: Gurgaon.

What you will be doing?:

- Serve as the primary point of contact for key enterprise accounts, fostering trust and long-term engagement.

- Engagement metrics, usage data, and satisfaction to proactively address risks and identify growth opportunities.

- Represent the voice of the customer internally, influencing product roadmap and service improvement.

- Guide and mentor a small team of Customer Success Managers/Executives to deliver exceptional results.

- Partner with Sales to identify expansion opportunities within existing accounts.

Ideal Profile?:

- Bachelor's in engineering or in business related field.

- 8-10 years of experience in Customer Success, Account Management, or Client Services in a B2B SaaS environment.

- Proven experience managing enterprise or mid-market accounts.

- Strong understanding of SaaS metrics (churn, NRR, CSAT, etc.) and customer lifecycle management.

- Excellent communication, problem-solving, and stakeholder management skills.

- Ability to balance strategic thinking with hands-on execution.

- Experience leading or mentoring a small team is a plus.