Tracxn - Assistant Vice President - Business Strategy & Operations - Support Team

Tracxn | AVP Business Strategy & Operations (Support Team) (5-10 yrs)

Location: Bengaluru

Work Mode: Office

Work Hours: 9 AM to 6 PM

About Tracxn

Tracxn is a leading global market-intelligence platform covering millions of private companies. We power decision-making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.

About the Role

As AVP - Business Strategy & Operations (Support Team), you will play a key role in shaping and optimizing customer support strategies. You will be responsible for improving customer experience, enhancing operational efficiency, and ensuring seamless service delivery. This role requires a strategic thinker who can leverage data-driven insights to drive continuous improvement and customer satisfaction.

Key Responsibilities

- Develop and execute strategies to enhance customer support operations and improve overall customer experience.

- Identify process inefficiencies and implement improvements to drive operational excellence.

- Monitor key performance indicators (KPIs) to assess customer support performance and drive actionable insights.

- Work closely with cross-functional teams to optimize support workflows and ensure seamless coordination.

- Implement automation to enhance efficiency and reduce response times.

- Conduct market research and benchmark industry best practices to continuously enhance customer support strategies.

- Collaborate with leadership to align customer support goals with business objectives.

- Lead initiatives to scale support operations while maintaining high service quality.

What We're Looking For

- Up to 10 years of experience in business strategy, operations, or customer support management.

- Strong analytical and problem-solving skills with a data-driven approach.

- Experience in process optimization and customer service excellence.

- Excellent communication and stakeholder management skills.

- Ability to work in a dynamic, fast-paced environment with a focus on execution.

- Proficiency in data analysis tools and customer support technologies.

- MBA from a reputed institution is preferred.

What You Can Expect at Tracxn

- Fixed work timings - 9 hrs 5 days. Respect for personal time; no taking work home.

- A transparent, meritocratic culture where everyone explains the "why" behind their decisions.

- A candid and collaborative environment that values learning, curiosity, and open discussions.

- Managers and mentors who invest in your growth with timely, actionable feedback.

- Continuous learning through real-time projects and cross-functional exposure.