Titan - Regional Business Manager - Zoya - South

Role Overview :

The Regional Business Manager - South will be responsible for driving business growth for Zoya across the assigned geography by delivering an exceptional client experience, building and retaining high-value client relationships, forging relevant luxury alliances, and leading highly engaged boutique teams.

The role requires a business leader who can unlock and sustain growth for Zoya while strengthening the brand's luxury positioning and ensuring consistent delivery of the Zoya experience.

Role Details

Role : Regional Business Manager - South

Brand : Zoya

Function : Retail

Business : Jewellery

Reporting To : Retail Head - Zoya

Location : South Region (Based out of Bangalore)

Brand Experience :

- Ensure consistent delivery of the Zoya experience across every boutique and every client interaction.

- Uphold Zoya's luxury service standards and ensure boutique teams demonstrate the brand's ethos in all client engagements.

- Drive attention to detail across boutique presentation, client experience, events, and service delivery.

Business Delivery :

- Co-create and deliver an ambitious business plan for the assigned geography.

- Drive same-store growth in line with the business plan by improving conversion, average value per client, and buyer base.

- Monitor business performance across boutiques and identify opportunities for growth, productivity, and premiumization.

- Identify and build business cases for new boutiques, galleries, and trunk shows, as relevant to the region.

Client Acquisition and Retention :

- Drive new client acquisition through boutique teams, guest listers, personal shoppers, luxury brands, and relevant alliance partners.

- Build a strong regional network to enhance Zoya's presence among high-potential luxury clientele.

- Segment and analyse existing client relationships at an individual level through Boutique Heads.

- Plan targeted interventions, curated events, and personalized experiences to drive repeat purchases and long-term client loyalty.

Category and Product Focus :

- Partner with Zoya category teams to ensure the right product mix across stores based on catchment insights and client preferences.

- Provide market and client insights to support the new product pipeline.

- Drive focus on priority collections, new arrivals, and key inventory.

- Create and deliver opportunities for bespoke jewellery and high jewellery sales.

People Leadership :

- Lead, guide, and enable boutique teams to deliver business outcomes and exceptional client experiences.

- Build a high-performing and highly engaged team across the region.

- Coach Boutique Heads and teams on clienteling, luxury selling, relationship building, and business delivery.

- Drive accountability, ownership, and collaboration across boutique teams.

Market and Partnership Development :

- Identify relevant luxury partnerships and alliances to strengthen client acquisition and brand visibility.

- Build relationships with premium communities, luxury ecosystems, and key influencers in the region.

- Provide competitive insights and market intelligence to internal teams.

Key Performance Indicators :

- Achievement of regional business plan and revenue targets

- Same-store growth across boutiques

- Improvement in conversion, average value per client, and buyer base

- New client acquisition and repeat client contribution

- Growth in bespoke and high jewellery opportunities

- Effectiveness of regional alliances, events, and client engagement initiatives

- Boutique team engagement and performance

- Quality of client insights and category feedback shared with internal teams

Ideal Candidate Profile :

Education :

Postgraduate qualification, preferably MBA

Experience :

- 7-12 years of relevant experience in retail, luxury, fashion, lifestyle, jewellery, or premium consumer-facing businesses

- Prior experience in managing teams and driving business across a region or multi-store environment

- Experience in client acquisition, relationship-led selling, and luxury retail operations will be preferred

Behavioural Skills :

- Strong drive for results

- People leadership and team development

- Client management and relationship building

- Ability to influence for impact

- High attention to detail

- Strong ownership and business orientation

- Knowledge and Functional Skills

- Retail experience in luxury, fashion, or lifestyle categories

- Strong business acumen

- Understanding of luxury clienteling and premium customer experience

Vendor and partner management :

- Ability to analyse catchment, client behaviour, and business performance

Role Expectations :

- The Regional Business Manager - South is expected to act as a custodian of the Zoya experience in the region while delivering sustained business growth.

- The incumbent will work closely with boutique teams and internal stakeholders to strengthen client acquisition, improve retention, build luxury partnerships, and provide actionable market insights to support Zoya's growth agenda.