The Scalers - Partner Success Manager

Description:

The Scalers is on a mission to solve the shortage of tech talent thats holding businesses back. How? By building fully integrated engineering teams in Bangalore, the Silicon Valley of Asia. Weve cracked the code of scaling tech teams with our unique model that combines recruitment, managed operations, and cultural alignment. Put simply, we say goodbye to low-quality outsourcing and hello to incredible teams of global talent. Dedicated, integrated, aligned. We call our model
the smarter way to go offshore.

People and culture are at the heart of everything at The Scalers. With employees across Bangalore, London, and Krakow, this is an exciting opportunity to join a fast-paced company with highly ambitious plans for the coming years. Were growing at lightning speed and looking for only the very best to jump on board The Scalers rocketship, so come and join an unstoppable team!

Were seeking a highly motivated Partner Success Manager to join our Partner Success team.

Key Responsibilities:

- Act as the main point of contact for all your Partners and be their first point of escalation

- Own deliverables for your Partners by collaborating with your delivery pod

- Set up engineering teams within timelines, budget and with expected quality

- Collaborate with the internal teams and add value to the partners and the engineers at every step

- Coordinate with our Chief Happiness Officer to ensure the continuous performance of engineers

- Ensure timely and quality reporting both internally and to your Partners

- Revise and optimise our internal processes, create documentation, tools, training sessions - anything to improve on deliverables as a unit and better align our partners needs with our deliverables

Your Profile:

- 5+ years of experience in Account Management

- Experience reporting to C-level executives

- Ability to prioritise workload and meet tight deadlines, ability to deliver under pressure

- Excellent human relations skills and ability to assist and obtain the support of others

- Ability to manage multiple, ever-changing priorities and situations

- Excellent written and oral communication ENGLISH skills

- Excellent interpersonal skills are non-negotiable in this role

- Experience working in Agencies will be useful, especially if IT or HR driven

- Excellent organisational skills needed to manage over 10 accounts (and growing!)

- Ability to work well in a multicultural team

- Worked/studied in Europe or international exposure