TestMu AI - Account Manager

TestMu AI - Account Manager (7-12 yrs)

Job Description :

We are seeking a highly driven and customer-focused Account Manager to own strategic relationships with enterprise customers, drive account growth, maximize product adoption, and identify expansion opportunities.

This role is critical in strengthening long-term partnerships, improving customer retention, and accelerating revenue growth across key accounts.

The ideal candidate possesses a strong background in account management, stakeholder engagement, customer success, and enterprise SaaS growth strategies.

Key Responsibilities :

1. Account Growth & Expansion :

- Manage and grow a portfolio of strategic and enterprise accounts.

- Drive customer retention, renewal, and expansion initiatives.

- Identify opportunities for upselling and cross-selling products and services.

- Develop account growth plans aligned with customer objectives and business outcomes.

- Increase product penetration across departments and business units within existing accounts.

- Track account health metrics and proactively address potential risks.

- Collaborate with sales and customer success teams to maximize revenue opportunities.

2. Stakeholder Management :

- Establish trusted advisor relationships with executive sponsors, decision-makers, and key stakeholders.

- Act as the primary point of contact for all client communications and escalations.

- Build strong relationships across multiple levels within customer organizations.

- Conduct regular business reviews to showcase value realization and identify growth opportunities.

- Navigate complex enterprise structures to engage with influencers and champions.

- Maintain high customer satisfaction, loyalty, and advocacy.

3. Strategic Account Planning :

- Analyze account performance, usage trends, and customer engagement metrics.

- Develop data-driven strategies to improve customer adoption and account expansion.

- Partner with internal product, engineering, and leadership teams to communicate customer feedback.

- Provide insights on market trends, competitive intelligence, and customer requirements.

- Create account roadmaps and success plans to ensure long-term partnership growth.

4. Customer Success & Product Adoption :

- Drive product adoption initiatives to maximize customer value realization.

- Monitor adoption KPIs and usage patterns.

- Conduct product workshops, enablement sessions, and executive reviews.

- Promote best practices that improve customer engagement and platform utilization.

- Support customers through onboarding, implementation, and expansion phases.

Key Performance Indicators :

- Achieve annual account growth and revenue expansion targets.

- Increase account revenue through upsell and cross-sell initiatives.

- Maintain high customer retention and renewal rates.

- Improve product adoption and customer engagement metrics.

- Strengthen executive relationships within strategic accounts.

- Enhance customer satisfaction and advocacy scores.

Required Qualifications :

- Degree in Business Administration, Marketing, Engineering, or a related field.

- 5 - 10 years of experience in Account Management, Customer Success, Enterprise Sales, or Strategic Relationship Management.

- Demonstrated success in managing enterprise or strategic accounts.

- Experience working within SaaS, Technology, AI, or Software product organizations is highly preferred.

- Strong understanding of enterprise buying cycles and customer engagement strategies.

- Proven ability to manage multiple stakeholders and complex customer environments.

Required Skills :

- Account Management

- Customer Success

- Relationship Management

- Stakeholder Engagement

- Enterprise Account Growth

- Upselling and Cross-selling

- Revenue Expansion

- Strategic Account Planning

- Renewal Management

- Customer Retention

- Business Reviews

- Negotiation Skills

- Communication and Presentation Skills

- CRM Platforms (Salesforce, HubSpot, Gainsight)

- Analytical and Problem-Solving Skills

Preferred Experience :

- Proven track record of delivering at least 30% year-over-year account growth.

- Experience driving upsell initiatives resulting in 20% or higher revenue expansion.

- Demonstrated success in increasing product adoption across strategic accounts.

- Experience managing and retaining enterprise customers over long-term engagements.

- Ability to work effectively in a fast-paced, high-growth technology environment.

What Success Looks Like :

- Consistently achieve account growth targets and expansion goals.

- Maintain strong executive-level relationships across strategic customers.

- Drive measurable improvements in product adoption and customer satisfaction.

- Identify and capitalize on expansion opportunities to maximize customer lifetime value.

- Become a trusted advisor who contributes directly to customer success and business growth.