Technical Client Success Manager - SaaS

Description:

We are seeking a Technical Client Success Manager for an AI powered SaaS Platform.

Job Profile:

- Serve as the primary technical liaison between clients and internal teams.

- Onboard new clients, providing product training and technical setup assistance.

- Understand client business objectives and provide tailored solutions to maximize product value.

- Troubleshoot technical issues and coordinate with engineering teams for resolution.

- Proactively monitor client usage and health metrics to identify risks and opportunities.

- Develop strong client relationships to drive retention, renewals, and upsell opportunities.

- Gather client feedback and advocate for product enhancements.

- Document client interactions and maintain accurate records in CRM systems.

- Deliver regular business reviews and performance reports to clients.

Technical Client Success Manager Requirements:

- 3+ years of experience in client success, technical account management, or a related technical support role.

- Strong technical background with the ability to understand and explain complex concepts.

- Excellent problem-solving, communication, and interpersonal skills.

- Experience with CRM systems and support ticketing tools.

- Ability to manage multiple client accounts and prioritize effectively.

- Strong project management skills and attention to detail.

Preferred Skills:

- Experience working in SaaS, cloud, or enterprise software environments.

- Familiarity with APIs, integrations, and data analytics.

- Customer-focused mindset with a passion for helping clients succeed.