Technical Account Manager - Customer Success - AdTech

Description:

About Doceree

Doceree is a growing AdTech start-up delivering innovative solutions. As the first global network of physician-only platforms for programmatic messaging, Doceree is transforming the digital communication landscape in the global healthcare industry. Doceree provides the most comprehensive solution to Healthcare and Lifesciences advertisers to reach the target audience in the most effective and efficient way through programmatic digital advertising.

Website

http://www.doceree.com/

Company Size

Mid-Sized

Working Days

5 days/week

Role & Responsibilities

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

- Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases

- Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one

- Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention

- Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts

- Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts

- Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

Perks, Benefits and Work Culture

- Competitive Salary Package

- Generous Leave Policy

- Flexible Working Hours

- Performance-Based Bonuses

- Health Care Benefits