Technical Account Manager - Customer Success - Adtech

Roles & Responsibilities

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases

Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one

Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention

Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts

Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts

Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

Ideal Candidate

- Total experience - 8+ Yrs

- 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space

- Strong hands-on expertise working with top SSP platforms and publisher accounts

- Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language

- Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction

- Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns

- Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs

- Team player with ability to work collaboratively with sales, customer success, and product teams

- Adaptable and able to thrive in a dynamic, fast-paced environment

Perks, Benefits & Culture

Competitive Salary Package

Generous Leave Policy

Flexible Working Hours

Performance-Based Bonuses

Health Care Benefits