Technical Account Manager - Customer Success/AdTech

Roles & Responsibilities

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases

Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one

Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention

Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts

Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts

Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

Ideal Candidate

1. Total experience 8+ Yrs

2. 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space

3. Strong hands-on expertise working with top SSP platforms and publisher accounts

4. Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language

5. Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction

6. Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns

7. Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs

8. Team player with ability to work collaboratively with sales, customer success, and product teams

9. Adaptable and able to thrive in a dynamic, fast-paced environment

Perks, Benefits & Culture

1. Competitive Salary Package

2. Generous Leave Policy

3. Flexible Working Hours

4. Performance-Based Bonuses

5. Health Care Benefits