Technical Account Manager - B2B Vertical - Logistics SaaS Firm

We are seeking a Technical Account Manager who will be responsible for working with and supporting customers to derive operational value and success from the solutions offered.

- The role will primarily focus, post initial Go Live, on day-to-day functional, operational, and usability enablement for customers.

- The individual will work as part of the Customer Success team to deliver logistics and solution-oriented services to Fortune 1000 clients.

Key Responsibilities :

- Act as the primary technical advisor for assigned clients, providing guidance on best practices and proactive support to drive success with the solutions.

- Collaborate with clients to understand their technical and business requirements, ensuring the solution aligns with their goals.

- Manage and troubleshoot complex technical issues, providing resolution and guidance to prevent recurrence.

- Lead product onboarding, configuration, and integration efforts, ensuring smooth adoption and usage. Conduct workshops and training sessions to improve customer adoption.

- Ensure onboarding, adoption, and expansion of the solution for customers during operations.

- Partner closely with Product and Engineering teams to advocate for customer needs and contribute to the development of new features or enhancements based on customer feedback.

- Conduct regular account reviews and status meetings with customers, offering insights into product usage and providing optimization recommendations.

- Create and maintain documentation, FAQs, and other technical resources to support self-service and customer education.

- Work closely with Sales and Customer Success teams to support renewals, upsells, and cross-sells by demonstrating the value and benefits of the solutions.