Tech Data - Customer Success Specialist

Description:

Key Responsibilities:

- Manage and nurture customer relationships post-sale to ensure successful onboarding, adoption, and ongoing engagement.

- Serve as the primary point of contact for customer inquiries, escalations, and complex service-related issues.

- Respond to customer inquiries and expedite critical or high-priority orders to meet business and customer expectations.

- Research, analyze, and resolve order-related issues including order processing, backlog management, invoicing, returns, discrepancy resolution, and customer credit concerns.

- Prepare and support quotes, order tracking, and disposition communication in coordination with sales and internal teams.

- Collaborate closely with sales, operations, finance, and logistics teams to ensure seamless customer support and revenue continuity.

- Proactively identify, investigate, and contribute to process improvements, efficiency enhancements, and achievement of key performance metrics.

- Support revenue growth and increased product adoption by identifying expansion opportunities and addressing customer risks.

- Ensure high levels of customer satisfaction and retention through consistent communication and problem resolution.

- Act as a mentor or escalation point for junior team members, as required.

- Perform other duties as assigned.

Core Focus Areas:

- Customer value realization

- Customer satisfaction and retention

- Revenue growth and renewal support

- Increased product adoption

Knowledge, Skills, and Experience:

- 3 to 5 years of relevant experience in Customer Success, Customer Support, Sales Operations, or a similar client-facing role.

- Bachelors degree required.

- Fluency in Italian (mandatory); strong verbal and written communication skills.

- Ability to execute instructions independently and seek clarification when needed.

- Strong attention to detail with the ability to manage multiple priorities accurately and efficiently.

- Proven ability to collaborate cross-functionally and build strong, effective working relationships.

- Strong poblem-solving and analytical skills with a customer-first mindset.