Tech Data - Customer Success Specialist

Customer Success Specialist

Tech Data APAC Chennai, Tamil Nadu, India

To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business:

- Responds to inquiries.

- Expedites critical orders.

- Communicates dispositions.

- Researches and resolves problems.

- Research orders.

- Provides quote preparation.

- Orders tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and-or other such support to sales team members and-or external customers.

- Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.

- Performs other duties as assigned.

Responsibilities:

- Customer value realisation

- Customer satisfaction

- Revenue growth

- Increased adoption

Knowledge, Skills and Experience:

-3 to 5 Years of relevant work experience

- Able to execute instructions and to request clarification when needed.

- Able to recognize and attend to important details with accuracy and efficiency. Candidate must know Italian

- Able to communicate clearly and convey necessary information.

- Able to collaborate and build solid, effective working relationships with others.

Key Skills:

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.