Team Computers - Customer Success Manager

Position: Customer Success Manager.

Location: Mumbai (Andheri/ Thane).

Job: WFO.

No of Positions: 1.

Year of Experience: 4-8 Years.

The Cloud Customer Success Manager will be responsible for managing the contract renewal process, pipeline and supporting the overall Customer Success goals for the Cloud business.

Role:

- The Cloud Customer Success Manager will be responsible for managing the contract renewal process, pipeline and supporting the overall Customer Success goals for the Cloud business.

- The Cloud Customer Success Manager is expected to work closely with the Sales, Support, TAM and Consulting teams for add-on business and process improvements.

- This role builds consultative relationships, understands products & services and has a key technical understanding of the cloud offerings.

- Beyond direct interaction with our customers, this individual will work with internal business units to ensure customer needs are being met in a timely manner.

- To succeed in this role, this individual must have an intense focus on customer success with strong influence abilities.

Focus Areas:

- Develop a strong technical understanding of all Strategy products.

- Conduct business development through lead generation and qualification for Cloud accounts by collaborating with CSM/TAM and Support to identify technical requirements, buying influences, and project scope for services and implementations.

- Assist in the creation and support of selling Cloud as a self-service offering.

- When necessary, work closely with Strategy Account Executives, and Strategy Resellers on cloud renewals in developing and managing Cloud opportunities, contributing through the duration of the sales cycle.

- Maintain Cloud Renewal Opportunities and the quote system, and track all Cloud revenues.

- Provide weekly updates to Strategy Cloud Management on individual activity.

Qualifications:

Required Experience and Skills:

- Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus.

Eligibility Criteria:

- Degree with 3 to 4 years of relevant experience.

- Prior business development experience required.

- Understanding of Enterprise Software Services.

- Excellent verbal and written communication skills.

- Willing to work in a fast-paced dynamic environment.

- Goal-oriented, highly confident, self-motivated.

- Excellent organizational skills.

- Adaptable to new challenges.

- Self-starter with an ability to identify areas for improvement.

- Client-focused attitude - a customer advocate.

- Understanding of packaged application software implementation practices.