TATA Starbucks - Lead - Total Rewards & Shared Services

Organization: TATA Starbucks Private Ltd.

Department: Partner Resources

Job Title: Lead-Total Rewards & Shared Services

Band: Senior Manager

Reporting to: Director - Partner Resources

Location: Mumbai

Job Purpose

The Lead - Total Rewards & Shared Services is responsible for designing, managing, and continuously enhancing the organization's compensation, benefits, payroll governance, HR operations, and employee lifecycle processes. The role will drive Total Rewards strategies aligned with business objectives while ensuring efficient delivery of HR shared services, process excellence, compliance, employee experience, and operational effectiveness across the organization.

Key Responsibilities:

- Design, review, and administer compensation structures, salary benchmarks, incentive programs, and reward frameworks.

- Lead annual compensation review cycles including merit increases, promotions, bonus payouts, and market benchmarking.

- Manage employee benefits programs including insurance, wellness, retirement, and other employee offerings.

- Lead HR shared services operations covering employee lifecycle processes including Medical, Background verification, Insurance, Vendor Management & Onboarding.

- Drive process standardization, automation, and continuous improvement initiatives across HR operations.

- Oversee payroll governance and coordinate with internal and external stakeholders for timely and accurate payroll processing.

- Ensure adherence to applicable labor laws, statutory requirements, and company policies.

- Lead and develop a high-performing Total Rewards and Shared Services team.