TajSATS - Corporate Quality Assurance Head

Description:

Title: Corporate QA Head.

Reporting Matrix: Reporting to CEO and Vice President-Operations.

Reportees: All Regional/Unit QA Managers across Pan India.

Work Location: Mumbai.

Function: Quality Assurance.

Job Purpose:

The Health, Safety, and Environmental Quality Assurance (HSE QA) Head ensures compliance with all health, safety, environmental, and food safety regulations across corporate and operational units.

This leadership role drives a culture of safety, sustainability, and quality excellence in institutional and airline catering operations.

Job Description:

Compliance & Regulatory Oversight:

- Ensure adherence to local, national, and international HSE regulations, including FSSAI, HACCP, ISO standards, and HALAL compliance.

- Develop and maintain HSE policies and SOPs.

- Lead internal and external audits.

Management:

- Identify hazards and conduct risk assessments for catering operations.

- Implement risk mitigation strategies and emergency response plans.

- Investigate incidents and ensure corrective actions.

Quality Assurance:

- Maintain high standards of hygiene and food safety across all units.

- Monitor CCP and OPRP records as per HACCP and ISO standards.

- Drive continuous improvement initiatives.

Training & Development:

- Design and deliver HSE and food safety training programs and conduct workshops.

Leadership & Collaboration:

- Provide strategic directions to QA and HSE teams.

- Collaborate with cross-functional teams and represent the organization in airline review meetings and regulatory forums.

Qualifications & Experience:

Education: Masters degree in microbiology, Food Science, or Environmental Health.

Experience: 20-25 years in Quality Assurance/HSE, with at least 45 years in a leadership role in food production, air catering, or hospitality.

- Strong knowledge of international aviation catering standards and regulatory compliance.

Certifications: HACCP, ISO 22000, FSSAI compliance, HALAL certification.

- Skills: Strong leadership, audit management, vendor quality control, and ability to manage change in dynamic environments.

Skills & Competencies:

- Leadership and team-building skills.

- Expertise in food safety management systems.

- Analytical and problem-solving ability.

- Excellent communication and stakeholder management skills.

- In-depth knowledge of global food safety regulations.

- Expertise in ISO, HACCP, and sustainability frameworks.

KPIs & Performance Metrics:

- Compliance audit scores and successful certifications.

- Reduction in incidents and non-conformities.

- Training completion rates and effectiveness.

- Continuous improvement initiatives implemented.

Additional Requirement:

- Extensive Travel: Frequent travel across all operational units in India to ensure compliance and drive quality initiatives.