Position Overview:

We are looking for a highly experienced Customer Accounts Specialist to take ownership of strategic client relationships, ensuring exceptional service delivery and business growth.

This is a senior management role, responsible for driving account expansion, overseeing complex digital engagements, and acting as a trusted advisor to clients across web, mobile, and open-source solutions.

The ideal candidate will bring a strong blend of customer success leadership, business acumen, and technical understanding to align client objectives with organizational goals.

Key Responsibilities:

Client Engagement & Relationship Leadership:

- Serve as the primary executive contact for clients, ensuring clear, consistent, and strategic communication.

- Develop long-term, trust-based partnerships with clients, influencing decision-making at senior levels.

- Proactively identify opportunities for growth, account expansion, and continuous value delivery.

Strategic Account Management:

- Lead account planning, forecasting, and revenue growth strategies in collaboration with leadership.

- Translate client business objectives into actionable project roadmaps, ensuring alignment with organizational capabilities.

- Manage escalations and ensure resolution while maintaining client satisfaction.

Program & Delivery Oversight:

- Oversee delivery across multiple projects, ensuring commitments on scope, quality, and timelines are met.

- Collaborate with project managers and technical leads to ensure seamless execution of client programs.

- Provide governance and progress visibility to internal leadership and client stakeholders.

Cross-Functional Collaboration & Team Influence:

- Partner with sales, delivery, and technical teams to craft holistic client solutions.

- Mentor junior account managers and project teams on best practices in client management and delivery governance.

Market & Domain Expertise:

- Maintain deep understanding of web, mobile, and open-source technologies, leveraging this knowledge to provide strategic guidance.

- Stay ahead of industry trends, applying insights to strengthen client strategies and offerings.

Qualifications & Skills:

- 2+ years of progressive experience in client account management, business consulting, or digital transformation, with significant exposure to international clients.

- Strong knowledge of web and mobile development technologies and open-source platforms.

- Proven ability to grow client accounts, meet revenue targets, and manage executive relationships.

- Excellent leadership, communication, and negotiation skills, with the ability to influence at senior levels.

- Experience in working with SMEs and global clients; flexible to support extended/overlapping time zones when required