Sutherland - Manager - Process Excellence

Sutherland Hiring for Sr Manager - Process Improvement for Philippines !

Job Discription :

- Ensure the timely delivery of project results that meet or exceed agreed-upon metrics or goals.

- Structures identified business challenges logically.

- Mentor Project Managers on Lean Six Sigma and general project management skills

- Act as a key driver for change within the business units aligned to supporting project execution and toll-gating and helping them to learn, understand, adjust and grow with the business Lean Six Sigma transformation.

- Conduct in-depth analyses (when required), including data collection, data analyses, and synthesis of data to generate key insights for projects or Lean deployment strategies.

- Develop presentations for senior management to facilitate discussions on project or program progress, results and assistance needed from them.

- Generate insights based on tools including (but not limited to) customer interviews, desk research, discussions with Lean experts, focus groups, and surveys.

- Ensure disciplined, data-driven, well-documented approaches to improving end-to-end operational performance led by the voice of the customer.

- Quantify impact of projects on financials, productivity, customer experience.

- Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

- Provides hands-on leadership to Project Managers and Associates

Requirements:

- 10 years of minimum experience working in BPO

- Process Improvement experience in BPO Setup is required

- At least 5 years' experience in a Process Improvement capacity

- Six Sigma Greenbelt/Black Belt Certified

- Completed at least 10 Greenbelt projects as Greenbelt certified for KPI Improvement such as CSAT, AHT etc.