Job Title: Benefits Consulting Subject Matter Expert (SME) & Delivery Lead

Location: India

Department: Human Resources / Benefits Consulting

Reports To: Consulting Lead / HR Operations Lead

Job Summary:

We are seeking an experienced Benefits Consulting Subject Matter Expert (SME) to lead benefits administration process redesign across multiple countries. This role will assess current-state benefits administration practices, identify process gaps and country-specific requirements, design standardized yet locally compliant future-state processes, and support implementation readiness. The Benefits Consulting SME will serve as a trusted advisor to HR, regional benefits teams, vendors, and delivery stakeholders, helping ensure the redesigned benefits administration model is efficient, compliant, scalable, and aligned with employee experience and business requirements.

Key Responsibilities:

Benefits Administration Process Redesign Responsibilities:

- Lead current-state assessment of benefits administration processes across multiple countries, including enrollment, life events, eligibility, vendor handoffs, case management, payroll interfaces, reporting, and employee communications.

- Identify process gaps, compliance risks, duplication, manual workarounds, service pain points, and opportunities for standardization or automation across countries.

- Design future-state benefits administration processes that balance global consistency with local statutory, regulatory, cultural, vendor, and plan-specific requirements.

- Develop process maps, operating model recommendations, role clarity, control points, escalation paths, and service delivery requirements for redesigned benefits administration processes.

- Partner with HR, regional benefits teams, payroll, legal, finance, vendors, brokers, HRIS/platform teams, and delivery stakeholders to validate requirements and support implementation readiness.

- Translate complex country-specific benefits administration requirements into clear design decisions, stakeholder recommendations, and practical implementation actions.

Qualifications:

- Bachelor's degree in human resources, Finance, Business, or a related field.

- 18 - 25 years of experience in benefits administration, benefits consulting, HR operations, or global benefits delivery, with direct experience redesigning benefits administration processes. Experience in managing large teams.

- Strong understanding of benefits administration processes, including enrollment, eligibility, life events, vendor management, employee communications, case management, reporting, and payroll/HRIS integration points.

- Experience working across multiple countries or regions, with the ability to interpret local benefits requirements and incorporate them into standardized process designs.

- Experience working with benefits providers, brokers, third-party administrators, HRIS or benefits administration platforms, payroll teams, and employee support organizations.

- Strong process redesign, consultative, analytical, problem-solving, facilitation, documentation, and stakeholder management skills.

- Ability to manage sensitive information with integrity and confidentiality.

- Ability to lead cross-country benefits administration workshops with HR leaders, regional benefits teams, vendors, payroll, HRIS/platform teams, and delivery stakeholders.

- Excellent written and verbal communication skills, including the ability to simplify complex country-specific benefits administration requirements.

- Strong proficiency in Microsoft Excel, process documentation, and reporting tools; experience with HRIS, case management, or benefits administration platforms preferred.

- Ability to manage sensitive employee and benefits information with integrity and confidentiality.