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Department - Transition, Noida  Job Title - Sr. Manager - Transition	  Role - Transition Manager  Reporting To - Director – Transition & Quality  Direct Reports:	Nil  Principal Purpose of the Job:  - Provide support during Opportunity Identification & Solution Design Phases  - To conduct Business Analysis including Process Mapping & Procedure Documentation  - Responsible for Transition Planning & Delivery  - Responsible for creating and maintaining all applicable project documentation   - Responsible for smooth handover to Operations based on SLAs and agreed deliverables  Main Accountabilities:  - To support in the Opportunity Identification and Solution Design phases: This includes responding to RFPs, conducting business analysis, feasibility study, preparing high-level cost benefit analysis, identifying stakeholders, etc.  - To conduct Business Analysis: This includes creating end-to-end Process Mapping and Procedure Manuals of ‘As-Is’ and To-Be scenarios and have them validated by the onshore operations. This also includes assessment of current SLAs / SOPs and prepare ‘To-Be’ minimal service disruption strategies  - To ensure rigorous Transition planning: This includes developing detailed Transition Plans with milestones; planning of Transition Costing and execution to ensure savings based on High Level Transition costs prepared during Solution Design Phase; identifying stakeholders, training methodology; identifying risk and delivering to SLA expectations.  - Develop and maintain all applicable project documentation: This includes Project Brief, Project Scope, SOW, Issues/Risks, FMEA, Process Maps, Procedure Manuals, Work-flow Design, Transition Plan, Training Plans, Work Schedules, Status Updates, Communication Plan, Budget/Financials/Cost Estimates, Roles &  Responsibilities etc.  - To manage Transition Delivery: This includes project reporting, adherence to SLA metrics, managing risks and implementation in accordance with project timelines, set goals and expectations for the project, monitor performance and identify & resolve gaps/ issues; hand-hold the various stakeholders and Project team.  - To ensure smooth handover to Operations: This includes successful Transition Completion by adhering to SLA metrics; smooth hand over of accounts to Operations team or relevant contacts on Transition completion  - To support Team activities: This includes supporting other Transition Managers based on team needs; initiatives in line with team goals.  Interfaces:  - To work closely with the Transition team   - To work closely with project stakeholders including clients  - To work with the PMO and Ruby Steering team and others based on project needs.  Other Responsibilities:  Skills/ Experience Required:  - Process Mapping & Documentation  - Process Re-engineering and analysis  - Project Management  - Excellent written & verbal communications  - Cross-cultural adaptability  - Client relationship management  - Numerical analysis   - Six-sigma background (preferable)  Eligibility Criteria:  - Must have a Bachelor’s or Post-graduate degree (Engineering or B.Com background preferable)  - 8 – 12 years of experience  - Prior experience in managing onsite Transition in any BPO/LPO/KPO.   - Should have done 4-5 on-site end to end transitions  - Prior experience in People management and client handling skills  - Domain knowledge preferable: IPR, Litigation support, Finance processes  - Prior experience with managing cost budgets and savings planning   - Valid US or UK visa (preferable)  Job Requirement  - Travel is an integral part of this role, duration and frequency to vary for every account.   - He / She should be a dynamic person who can question Status Quo, look for opportunities to constantly enhance the model and play a vital role in defining and delivering around key metrics.  Required behaviours/Competencies  - Analyzing  - Writing & Reporting  - Planning & organizing  - Delivering results & meeting customer expectations  - Presenting & communicating information.  Mandatory- ONLY TRANSITION IN BPO/KPO/ LPO would be considered for the role  Individual contributor role

Delhi NCR

Sr Transition Manager - LPO/KPO/BPO 

Job Description for Sr Transition Manager - LPO/KPO/BPO  in Clarivate Analytics India Private Limited in  Delhi NCR for (9-13) years of experience. Apply Now!

Sr Transition Manager - LPO/KPO/BPO  | iimjobs.com