About SquadStack

At SquadStack, we're rebuilding the contact center for the AI era.

Our platform fuses AI agents with human expertise to run every customer conversation flawlessly - boosting conversions, elevating customer experiences, and sealing every revenue leak for leading consumer brands.

Backed by - 190- crores and driven by 200+ passionate teammates, we're charging into a new phase of hyper- growth.

We believe that longer-term, people >> product & profits, and prioritize culture over everything else.

We are looking for individuals with the right mix of hunger, passion, and cultural-fit to join us in this journey.

If you're excited by this, come build SquadStack with us!

Where you'll be doing:

- Serve as the primary point of contact post-sale: own onboarding, training, and ongoing relationship management.

- Understand customer goals, workflows, and pain points to deliver tailored solutions that drive adoption and satisfaction.

- Run regular check-ins and quarterly in-person meetings to strengthen engagement and surface risks early.

- Track product usage, NPS, and other health metrics to proactively address issues and improve outcomes.

- Identify and execute upsell, cross-sell, and expansion opportunities, grow recurring revenue through deep account mining.

- Collaborate with Product, Sales, Ops, Finance, and Support to ensure seamless delivery, billing, and SLA adherence.

- Design and implement lead management workflows, reporting dashboards, and outreach integrations for customer success.

- Act as the voice of the customer internally, share insights to guide product improvements and go-to-market strategy.

- Drive automation and efficiency by transitioning mature processes to AI bots, remote agents, or assist tools when appropriate.

- Contribute to a high-performance, low-ego team culture, coach others, share knowledge, and remove roadblocks.

Requirements:

- At least 4+ years of experience in a customer-facing role.

Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conversations.

- Preferred experience in the Edtech industry

- Bonus points for past SaaS customer success experiences.

- Bonus points for understanding industry lingos: LQ, sales, outreach strategies, and managing virtual teams.

- Strong written and verbal communication with the ability to run check-in meetings and calls with customers, basic negotiation and objection handling skills, etc.

- High-quality email writing - ability to follow up effectively, summarize meetings/calls, and report updates.

- Strong focus on details and project management, as you will be handling multiple customer accounts.

- Good interpersonal skills and empathy are critical as you will be handling customer relationships and internal team members.

- The ability to deeply understand technical products (like SquadIQ) and their scope and limitations.

- Strong problem-solving skills and finding creative solutions and workarounds when needed.

You have to be results and value driven.

- Basic data analysis and data-driven decision-making.

Compensation: Competitive!

Joining: ASAP!

Location: Noida

Why should you consider us seriously?

We believe that long-term, people over product and profits, prioritize culture over everything else.

See Glassdoor reviews.

We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)

Freedom and Responsibility

Entrepreneurial Team

Exponential Growth

Healthcare (Physical & Mental Wellness)

Please Note:

SquadStack is committed to a diverse and inclusive workplace.

SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status