Product Onboarding / Implementation Manager

Location: Gurugram

Timing: 06 PM - 03 AM (US Business Hours)

Experience: 4 - 8 years

Function: Product Onboarding / Implementation / Customer Success

Industry: AI SaaS | B2B

About Spyne

Spyne is redefining how automotive dealerships present, sell, and service vehicles online. Our AI-powered platform transforms dealer operations through visual merchandising and conversational AI, enabling faster go-lives, higher conversions, and smarter engagement at scale.

We help dealerships:

- Instantly enhance vehicle imagery with AI-generated backgrounds

- Create immersive 360- spins

- Produce AI-driven descriptive videos

- Deploy AI Voice Agents for Sales & Service that speak to customers, capture leads, and run outbound campaigns via VoIP

- Trusted by leading dealer groups globally, Spyne sits at the intersection of AI, automation, and automotive retail.

Role Overview

As a Product Onboarding / Implementation Manager, you will own the end-to-end onboarding experience for dealership customers - ensuring a fast, frictionless transition from contract to go-live. You'll work cross-functionally with Sales, Product, Engineering, and Support to translate complex AI products into simple, value-driven outcomes for customers.

This role is critical to converting pipeline into live revenue and long-term customer success.

What You'll Do

- Own and drive end-to-end onboarding and implementation for new customers, from kickoff to successful go-live

- Act as the primary point of contact for dealerships during onboarding, setting clear timelines, expectations, and success metrics

- Configure and launch Spyne's AI solutions including: Visual merchandising workflows (AI backgrounds, 360 spins, videos), AI Sales & Service Voice Agents and VoIP integrations

- Partner closely with Sales for smooth handovers and with Product/Engineering to resolve implementation dependencies

- Proactively identify risks, bottlenecks, and blockers-and drive them to closure

- Educate customers on product capabilities, best practices, and operational workflows

- Track onboarding health, timelines, and readiness using structured reporting and RAG status

- Capture customer feedback and implementation insights to influence product improvements and process automation

- Continuously optimize onboarding playbooks to improve speed, quality, and scalability

What We're Looking For

- 4 - 8 years of experience in Product Onboarding, Implementation, Customer Success, or Technical Account Management in a SaaS environment

- Strong experience working with B2B customers, ideally in Automotive, Martech, Adtech, or AI-driven platforms

- Ability to understand and explain technical products in simple, business-oriented terms

- Proven track record of managing multiple implementations simultaneously with tight timelines

- Excellent stakeholder management and communication skills-both internal and external

- Highly organized, data-driven, and comfortable operating in a fast-scaling environment

- Experience with CRM, onboarding tools, or project management platforms is a plus

Nice to Have

- Exposure to AI products, automation, or voice/telephony systems

- Experience working with automotive dealerships or dealer groups

- Startup or high-growth SaaS experience

Why Join Spyne

- Work at the forefront of applied AI in automotive retail

- High-impact role with ownership and visibility across teams

- Opportunity to shape onboarding processes at scale

- Fast-growing global customer base and ambitious growth roadmap

- Collaborative culture with room to innovate and build