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Spyne Reviews by Employees

Sales Development Representative

Graphic Designer

Product Manager

Description: Location: Gurugram | On-site | US Shift Timings (07 PM to 04 AM). About Spyne: Spyne is revolutionizing automotive retail with Generative AIand were moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, were building the worlds first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe. Backed by $16M from Vertex Ventures, Accel, and top investors, were scaling like crazy:. 5X revenue growth in 15 monthsnow gunning for 3-4X more this year. Launched industry-first AI Image & 360 solutions. Expanding aggressively in the US & Europe. Next up? A full GenAI Automotive Retail Suite. About the Role: Were not looking for a typical Customer Success Manager. Were looking for a Strategic Operator someone who can think like a consultant, act like a founder, and sell like a business owner. Youll own a book of business across the US & Europe driving adoption, solving tough problems, and growing revenue. Youll be the CEO of your accounts: every internal team (Product, AI, Tech, and Ops) exists to help you deliver success to your customers. This is a revenue ownership role not support, not relationship management. Youll be responsible for renewals, upsells, and overall account health, backed by deep collaboration with the rest of Spyne. What Youll Do: Own Your Book of Business: - Run your accounts like a business drive adoption, retention, and expansion. - Be accountable for renewals, upsell revenue, and account profitability. - Create strategic account plans that define success metrics and measurable ROI. Solve Real Problems: - Diagnose and troubleshoot complex customer issues often with limited context. - Collaborate with Product, Tech, and AI teams to design sustainable solutions. - Convert customer insights into product and process improvements. Drive Growth and Advocacy: - Build relationships with dealership GMs and executives across the US & EU. - Turn customers into long-term advocates through consistent value delivery. - Spot white-space opportunities for expansion and lead them like a sales owner. Lead with Ownership: - Operate as the single-threaded owner of your accounts no handoffs, no silos. - Drive internal alignment to make things happen for your customers. - Take pride in being the voice of the customer within Spyne. About the Schedule: At Spyne, Customer Obsession isnt a slogan its a core value. Our customers operate during US hours, so we do too. This role follows US business hours (7 PM 4 AM IST) not as a compromise, but as a commitment to serving our customers when they need us most. Our Gurugram office stays bustling and collaborative at night lively, well-supported, and filled with people who thrive on energy and ownership. What You Bring: - 3-6 years of experience in customer-facing roles: Consulting / Pre-sales / SaaS Success / Account Management. - Tier-1 / Tier-2 Engineering or MBA background (IIT, BITS, NSIT, IIMs, ISB, MDI, NMIMS, etc. - Proven track record of managing and growing customer accounts. - Strong problem-solving and analytical mindset. - Excellent communication and executive presence comfortable talking to CXOs & GMs. - Hunger to learn fast, move fast, and own outcomes end-to-end. - Willingness to work US hours (7 PM4 AM IST) with global clients. WHY SPYNE?: - Young startup: We are a young start up with an average age of employees as 25-26 yrs, but at the same time helmed by seasoned professionals, building a sound profitable business at the base. - Hypergrowth Trajectory: 5X revenue surge in 15 months, now scaling 3-4X YoY. - Elite Meritocracy: No politicsjust autonomy, accountability, and rewards for those who deliver. - High-impact, high-reward role competitive salary, performance-based incentives, and equity. - Best-in-Class Perks: Machine of your choice, tools of your choicewe invest in you like you invest in us. - Obsessed with Excellence: For our customers and our team. Your growth is our priority.

Gurgaon/Gurugram

Spyne.ai - Customer Success Manager 

Job Description for Spyne.ai - Customer Success Manager  in Spyne in  Gurgaon/Gurugram for (3-6) years of experience. Apply Now!

Spyne.ai - Customer Success Manager  | iimjobs.com