What You'll Do We are looking for someone who can ensure the following outcomes for every customer - Deliver Value: - Be able to deliver on and communicate the value associated with customer's investment in the Sprinklr platform to guarantee retention & business expansion. - Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions to generate an end-toend solution to their business challenges. - Understand customer's current Sprinklr infrastructure and ensure maximum business value is realized by the customer through consultative support, trainings, value check-ins, business reviews and optimization of end user experience. Build Champions: - Become your customer's day-to-day strategic advisor who understands their business challenges & can communicate positive business outcomes of working with Sprinklr. - Establish and nurture relationships at senior levels, built on trust with every new customer, develop client and agency champions, and identify key stakeholders. - Cultivate Sprinklr's advocates to generate new business & identify opportunities for customer references and case studies. Drive Adoption: - Empower Sprinklr customers to improve their end-customers' digital experiences and achieve business objectives through adoption of the Sprinklr product. - Drive consumption and adoption of new products and features across multiple business units, teams and markets within a single customer. - Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI. - Be hands-on on the platform, knowledgeable on all Sprinklr software products as well as native channel's products package and updated on Sprinklr's latest features. Account Governance: - Manage and track key performance indicators, including retention, consumption, usecase adoption and business expansion, to ensure exceptional & predictable results. - Establish strong operational discipline, with commitment to regular & productive value check-ins with customers, executive business reviews and early warning risk indicator fulfilment, to elevate customer satisfaction. - Calculate risk forecasts based on product adoption; close renewal, upsell & cross-sell opportunities within assigned client accounts, while achieving targeted renewal rate. Stakeholder Management: - Be a customer advocate within Sprinklr providing feedback to engineering teams to improve, identify and develop new features & products. - Serve as the internal voice of the customer and advocate for your customers' needs for services, support, product management and/or executive alignment. - Work closely with multiple teams (sales, support, product success, services & others) within Sprinklr to derive the most optimal outcome for customers' needs. Who You Are & What Makes You Qualified - 3+ years of experience in B2B SaaS customer success and account management. - Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms. - Strong product acumen & evangelization experience with the aptitude to learn new products & feature sets. - Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus. - Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills. - Ability to think independently and learn as a member of a team. - Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions. - Ability to work in a highly challenging & competitive environment while delivering high quality of customer service. - Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence. - Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight. - Ability to interpret industry trends across different verticals & lines of businesses. - Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management. - Advanced analytical skills with proven competency in data tools & methodologies. - Ability to collate, harmonise & visualise data and present the statistical merit in a business case. - Industry specific knowledge across different verticals or lines of business preferred. - Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). - Direct experience in working with a social media management software is preferred. - 3 or 4-year college or university degree in technical or engineering discipline with 1 or 2-year of master's degree. - Flexibility to work with our customers in North America time zone is key.

Gurgaon/Gurugram

Bangalore

Sprinklr - Success Manager 

Job Description for Sprinklr - Success Manager  in SPRINKLR INDIA PRIVATE LIMITED in  Gurgaon/Gurugram Bangalore for (1-5) years of experience. Apply Now!