SpotDraft - Customer Success Manager - APAC

About the role:

- Join our Customer Success team to help execute our vision of reducing mundane work for legal teams and enhancing human productivity.

- Customer Success Managers at SpotDraft will end up owning the post-sale journey of our customers.

- As a Customer Success Manager, you will be responsible for activation, onboarding & retention of customers.

- You will also be responsible for identifying upsell opportunities and creating amazing user experiences (via gamification and other initiatives) to convert our customers into champions.

Role & Responsibilities:

- Leverage your deep product expertise and understanding of our customer's business goals to lead adoption and enablement activities.

- Develop a program plan with measurable goals, a clear governance structure, and agreed-upon metrics of success.

- Lead workshops and complex deployment projects involving multiple senior stakeholders.

- Conduct Business Reviews with economic sponsors, program managers & business stakeholders for the purpose of reviewing results, sharing partnership feedback, and aligning on go-forward strategies.

- Build and manage relationships across your portfolio to solidify our partnership and commitment to the customer's business goals.

- Proactively monitor and analyze customer health indicators, business goals & renewal dates, and develop strategies for joint success.

Qualifications & Skills:

- Excellent presentation, organizational, and communication skills (both written and verbal).

- 3+ years of relevant experience as a customer success manager in B2B SaaS companies, with enterprise-level customers preferred.

- Ability to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, the product vision & roadmap.

- Team-first mentality & growth mindset are a must.