Spinny - City Head/Demand Head/City Category Lead

City Category Lead/City Head

About Spinny:

Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty.

About the role:

You will be responsible for launching & managing the city operations, and will be the CEO for all City business operations, including P&L responsibilities, balancing supply-demand, and customer satisfaction. You will be working in close coordination with the core Leadership team, with a focus on driving excellence in business performance in sync with the core business propositionsKey responsibilities:

- Manage the P&L for the City category

- Leading the on-ground demand/retail operations with a focus on customer experience, revenue growth, and optimal resource utilization

- Leading oversight on city supply & refurbishment operations

- Maintaining strong relationships with regional channel partners to help establish a C2B channel in the city

- Laying down the city roadmap for growth and profitability targets

- Hiring and managing of local supply, servicing, customer experience, and sales teams

- Implement city / zone-wide pilots for new customer activation

- Ensuring process and policy adherence across functions, with a focus on delivering best-in-class customer experience

- Adapting business strategy based on regional customer demand trends

Requirements:

- Minimum 3+ years of professional work experience across strategy, sales, and operation roles

- Ideal candidates would have worked at FMCG companies or in high growth startups (as city head or regional head roles)

- B.Tech or MBA from top colleges/universities

- Exceptional interpersonal, communication, and influencing skills and an ability to navigate a complex and unstructured cross-functional environment

- Demonstrated experience of leading a team of 10 - 20 members previously

- Extremely high customer service and experience orientation. Previous experience in building strong customer relationships or scaling up such businesses in a B2C or B2B environment is highly desirable.