Somnetics - Key Account Manager

We're looking for a motivated and detail-oriented Key Account Manager to join our team! If you're passionate about client relationships, project coordination, and creative marketing solutions, this role is perfect for you. You'll work closely with our sales team to support day-to-day client needs, oversee project execution, and help drive business growth.

What We're Looking For:

- 2+ years of experience in the promotional products industry (preferred).

- Strong project coordination and multitasking abilities.

- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams).

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and basic business math proficiency.

- Ability to work independently and manage multiple priorities.

- Proactive, adaptable, and eager to learn.

- Ability to thrive in a goal-oriented, deadline-driven environment.

Roles & Responsibilities:

- Manage end-to-end coordination of multiple client projects with varying priorities, budgets, and timelines.

- Act as the primary point of contact for assigned key accounts, ensuring smooth and timely communication.

- Develop a strong understanding of promotional product production methods, materials, branding techniques, and customization options.

- Educate clients on order processes, artwork approvals, quality expectations, and production/delivery timelines.

- Ensure projects meet internal profitability targets while delivering high-quality outcomes aligned with client goals.

- Collaborate with the sales team on proposals, pricing, product recommendations, and client presentations.

- Build and maintain strong relationships with clients, vendors, and internal teams to ensure seamless project execution.

- Review proofs, samples, and production details to ensure accuracy before client approval.

- Track project status closely, identify risks or delays, and proactively resolve issues to keep orders on schedule.

- Provide top-tier client service across email, phone, and messaging platforms.

- Maintain accurate documentation, order history, and communication logs using CRM or project management tools.

- Support post-order activities such as follow-ups, issue resolution, and identifying upsell or repeat business opportunities.