SoftDEL Systems - Director - Business Development - GCC

Qualification : Bachelors degree in engineering, E&TC, Computer Science, or related field.

Location : Pune.

Experience : 8-12 Years.

JOB Description : Global Capability Center (GCC) sales, account growth, and delivery excellence for global enterprises.

This position requires a senior leader who combines strong delivery management expertise with GCC solutioning, client engagement, and revenue growth responsibilities.

The role will focus on building, scaling, and monetizing GCCs, supporting pre-sales, new GCC setup discussions, account expansion, renewals, and long-term strategic partnerships, while ensuring high-quality delivery across Infrastructure Management, Application Development, and Managed Services.

Key Responsibilities :

GCC Sales & Account Growth :

- Act as a key contributor to GCC sales strategy, supporting new GCC pursuits, expansions, and transformation opportunities for global clients.

Partner closely with Sales, Pre-Sales, and Account Management teams to:

- Shape GCC value propositions, operating models, and pricing.

- Support RFPs, proposals, client presentations, and executive discussions.

Lead client-facing GCC discussions, including:

- GCC setup, scale-up, and optimization models.

- Cost optimization, talent strategy, and delivery transformation.

Identify and drive revenue growth opportunities within existing accounts through:

- Service expansion.

- Managed services adoption.

- Delivery transformation and automation initiatives.

- Support account renewals, contract negotiations, and long-term strategic engagements with GCC clients.

Delivery & Operations Leadership :

Own end-to-end service delivery across multiple IT service lines:

- Infrastructure Management Services (IMS).

- Application Development & Maintenance (ADM).

- Managed Services.

- Ensure consistent adherence to SLAs, KPIs, governance frameworks, and contractual commitments.

- Act as the primary escalation point for delivery, operations, and client satisfaction.

- Drive service transition, stabilization, and transformation programs within GCC and global accounts.

- Oversee delivery financials, including budgets, margins, utilization, forecasting, and cost optimization.

- Identify delivery and operational risks and proactively implement mitigation strategies.

- Ensure compliance with ITIL, ISO, security, and quality standards.

Leadership & Stakeholder Management :

- Build strong relationships with CXOs, GCC heads, and senior client stakeholders.

- Mentor delivery leaders and managers, driving talent development, performance management, and succession planning.

- Operate effectively in matrixed, multi-vendor, and multicultural environments.

Required Skills & Experience :

- 8-12 years of experience in IT Services with a strong blend of GCC delivery and GCC sales/account growth exposure.

- Strong delivery leadership experience across IMS, ADM, and Managed Services.

- Experience managing large global delivery teams.

- Solid understanding of GCC operating models, ITIL, service governance, and global delivery frameworks.

- Experience working with clients across US, Europe, APAC, and Middle East (GCC) regions.

- Strong financial acumen with experience in P&L, margins, forecasting, and cost controls.

- Excellent communication, stakeholder management, and negotiation skills.

- Experienced in implementing secure development methodologies, ensuring robust protection of sensitive data and systems integrity.

Preferred Qualifications :

- Bachelors degree in Engineering (Computer Science / E&TC / related discipline).