Softcell Technologies - Manager - Client Solutions

Manager - Client Solutions

Description:

Key Responsibilities:

Client Relationship Management

- Serve as the primary liaison for key enterprise and strategic accounts.

- Develop strong, trust-based relationships with clients at all levels (CXOs, Directors, Managers).

- Conduct regular business reviews, QBRs, and strategic discussions to track goals and performance.

- Proactively identify client needs, challenges, and opportunities for improvement.

Solution Design & Delivery

- Understand client objectives and translate them into tailored solutions, proposals, and workflows.

- Lead discovery sessions to gather business requirements and map them to internal capabilities.

- Collaborate with product, analytics, and operations teams to execute solutions with high quality.

- Oversee end-to-end deliveryensuring timelines, SLAs, and KPIs are consistently met.

Account Growth & Revenue Management

- Drive upsell, cross-sell, and renewal opportunities across assigned accounts.

- Work with the sales team to craft scalable commercial proposals and solution packages.

- Identify areas to expand client adoption and deepen platform utilization.

- Track account performance, revenue forecasts, and pipeline opportunities.

Project & Performance Management

- Own project plans, dependencies, risks, and delivery milestones.

- Monitor campaign performance, product usage, and operational metrics.

- Conduct performance reviews, optimizations, and ROI analysis for client solutions.

- Ensure timely resolution of issues, escalations, and operational roadblocks.

Insights & Strategic Consulting

- Analyze client data to derive insights, identify gaps, and recommend actionable strategies.

- Prepare and present business reviews, performance insights, and strategic recommendations.

- Stay updated on industry trends, competitor offerings, and best practices to advise clients.

Cross-Functional Collaboration

- Partner with product teams by sharing client insights for roadmap prioritization.

- Coordinate with marketing for case studies, success stories, and co-branded initiatives.

- Work with operations and support teams to ensure seamless client experience.

- Align with finance teams on billing, invoicing, and account profitability