Key Purpose of the Job

The position acts as a responsible business partner and ensures HR support towards meeting overall business goals of the region. The position is responsible for overall people approach formulation and management of regional HR.

A. Key Result Areas:

Talent Acquisition :

- Accountable for high-volume recruitment for blue-collar roles across the Mumbai region (10,000+ workforce), overseeing a team of 10-15 recruiters to ensure efficient talent acquisition and seamless demand fulfillment."

- Creating an ecosystem which enables quick ramp-up and ramp-down as per the business requirement and manpower budget

Talent Management and Development:

- Spotting the potential of people for the region through an effective talent review process with the Corporate Talent management team

- Working in close co-ordination with the Corporate Talent development Team for creating the talent pipeline

Employee Engagement and Retention:

- Ensuring specific initiatives to retain critical and valued talent in the region

- Ensuring that employees are engaged and they say great about the company, stay longer with improved productivity and strive to excel during their stay with Sodexo

- Design and implementation of employee engagement calendar

- Managing employee connect activities at the client site spread across various locations

- Reward and Recognition - ensuring proactive implementation of various reward and recognition programs at the client site

Client Relationship Management:

- Meeting the Client and Customer's HR team to have better expectation management for business continuity at defined frequency

- Showcasing Sodexo's best people practices to the client for sustained growth

- Creating effective Web of Influence with Critical and Strategic Clients

Industrial Relations:

- Acting as responsible employees' champion by ensuring proactive resolution of employee grievances and maintaining cordial employee relations

- Identifying and managing external influencers for business continuity

- Negotiating and amicably settling disputes with the Union and maintaining discipline & harmonious working environment across all employee levels without having any adverse impact on business

- Interfacing with Statutory Bodies

- Prompt grievance handling

Statutory Compliance & Payroll:

- Ensure a high level of understanding and compliance with existing and proposed legislation for HR

- Ensure the timely payment of salaries to office and staff at client premises

- Liaise with the Government authorities on compliances and labour issues

B. Key Functional Responsibilities and Tasks:

Strategic:

- Ensure relevant organization structure, productivity and efficiency

- HR consultant for new customer acquisition, new business initiatives

- Partner with Regional Business Head with respect to talent management for regional leadership level

- Partner with Functional Head for sharing best practices and being the Sodexo Brand Ambassador in the region to drive the core values

- Partner with external leadership to have better and ensured industrial relations in the region

Operational:

- Ensuring Process, Policy and reporting compliance

- Drive Employee Relations Initiatives

- To interact with Regional HR head on matters pertaining to Transfers, promotions, appraisals, increments, rewards & recognitions and separation of employees

- To create, maintain and share (with regional Heads) the site-wise people database on monthly basis

- To ensure the participation of regional leadership team in various initiatives like GROW, STEP and keep a track of the developmental initiatives

Developmental:

- To attend seminars, conferences, various local HR forums and training programs to continuously update knowledge and skill

- Interact with the HR fraternity of the regional on best practices, people trends and IR incidents

- To share best practices with the operation leadership team of the region

- To develop a high performing HR team for the region

- Responsible for culture building in the region as per our core values and drive change management at regional level

D. Internal Relationships:

- Regional Business Head/Unit Managers - Alternate Days - Operational Aspects of Business

- Function Heads - Daily/Monthly - Operational issues and reviews

- Field HR Head - Daily/Need based - HR operational issues

E. External Relationships:

- Labour Department Officials - Need based - Statutory Requirement

- External Influencers - Need based - To maintain conducive IR environment

- Industry Forums - Frequently - Brand Awareness, effective networking

- HR Fraternity - Frequently - HR Trends, Brand Awareness, Best Practices

- Client/Customer HR Team - Frequently - Web Of Influence, Business relationship

- Law Firm/Consultant - Need based - Statutory Requirement

F. Key Skills / Experience Required:

- MBA HR with 15+ years of proven track record

- Well-rounded HR generalist with strengths in Change Management, HR Transformation, digitalization of HR, Customer Centricity

- Strong HR Concepts & process orientation

- Leadership Skills

- Strategic and Operational Orientation

- Effective internal and external communication skills

- Analytical and Negotiation Skills

G. Job Dimensions:

- Number of Internal Customers at Regional Head Level: 5 to 6

- Number of Employees to be handled: 10,000+

- Number of Sites: 100+

H. Key Challenges of the Job:

- Extensive Travelling

- Remote Locations where our Customer Sites are operational

- Fast Paced Change Management