Job Description : Manager - Value Added Services (VAS)

Department : Value Added Services

Position : Manager

Location : Gurugram

Position Summary:

The Manager - Value Added Services (VAS) is responsible for planning, executing, and overseeing all value-added facilities and engagement programs offered to employees, visitors, and clients.

- The role ensures efficient operations, high-quality experiences, stakeholder satisfaction, and continuous enhancement of all VAS initiatives. The manager will collaborate with internal teams, external partners, and vendors to deliver best-in-class services aligned with organizational goals.

Key Roles & Responsibilities:

1.Partnerships & Vendor Management

- Identify, evaluate, and onboard new partnerships (retail, wellness, hospitality, service-based, etc.).

- Maintain strong relationships with internal stakeholders and external clients/vendors.

- Negotiate contracts and ensure SLAs, quality standards, and timely service delivery.

2. Facility & Service Operations Management

- Oversee daily operations of Smart Store, Creche, Gym, Play Areas, Vending Machines, and Parking facilities.

- Ensure availability, cleanliness, safety, and compliance standards are maintained across all VAS facilities.

- Coordinate with service providers, facility teams, and administration for seamless functioning.

3. Employee Well-Being & Convenience Services

- Manage Shuttle Services to ensure efficiency, route optimization, timeliness, and safety protocols.

- Supervise Paramedic Services ensuring trained staff availability, first-aid readiness, and adherence to health guidelines.

4. Events & Engagement

- Plan, organize, and execute corporate events, employee engagement activities, wellness programs, and awareness campaigns.

- Coordinate logistics, budgeting, vendor management, and communication for all events.

5. Marketing & Communication

- Oversee email marketing campaigns, internal communication, and promotional activities for VAS initiatives.

- Design and manage standees, posters, and display materials to promote services and events.

- Work with design/marketing teams or agencies for effective communication strategy.

6. Customer Experience & Feedback Management

- Drive high levels of satisfaction through continuous improvement and feedback mechanisms.

- Analyze usage data, feedback reports, and service metrics to improve operations.

- Address complaints, queries, and escalations promptly.

7. Budgeting & Reporting

- Prepare budgets for all value-added services and monitor expenditure.

- Generate periodic performance reports, utilization metrics, and service improvement plans.

- Recommend enhancements and cost-effective solutions.

Skills & Competencies Required:

- Strong leadership and team management skills

- Excellent communication and interpersonal skills

- Vendor negotiation and partnership development

- Project coordination and event management

- Problem-solving and customer-service orientation

- Ability to multitask and manage diverse service portfolios

- Proficiency in MS Office, email marketing tools, and reporting dashboards

Qualifications & Experience:

- Bachelor's degree in Business Administration, Hospitality Management, Facility Management, or related field (MBA preferred).

- 6-10 years of experience in facility management, corporate services, hospitality, or employee engagement roles.

- Experience managing multi-vendor environments and cross-functional teams.