SimpliAI | Enterprise Account Manager

Job Description:

Enterprise Account Manager - AI Revenue & Customer Transformation

About SimpliAI:

SimpliAI is building an AI Revenue OS for enterprises, enabling businesses to automate and optimise revenue-critical customer journeys across acquisition, engagement, conversion, servicing and retention.

Our AI platform combines voice, chat, decisioning, workflow automation, enterprise data and continuous learning to help organisations drive measurable business outcomes.

We work with leading enterprises, particularly across BFSI, insurance, securities, travel and other high-volume customer-engagement businesses.

The Role:

We are looking for an exceptional Enterprise Account Manager who operates at the intersection of customer leadership, business outcomes, technology, product and revenue.

You will become the CEO of your customer account - building trusted relationships with senior leaders, understanding their business deeply, identifying high-value AI opportunities, designing solutions, working with Product and Engineering to deliver them, and owning the resulting commercial impact.

Key Responsibilities:

- Own the strategic relationship and commercial success of your assigned enterprise accounts.

- Build trusted relationships with CXOs, business heads, digital leaders, technology leaders and functional heads.

- Develop account plans and identify new use cases, business units and expansion opportunities.

- Own revenue targets, forecasting, commercial negotiations, upsell and cross-sell.

- Go beyond understanding customer requirements - identify problems the customer may not even have articulated and design the solution.

- Architect AI-enabled solutions in partnership with SimpliAI's Product and Engineering teams.

- Act as the Product Manager for the customer deployment, driving prioritisation, requirements, acceptance criteria and execution.

- Ensure that every major deployment delivers measurable business impact and scales successfully.

- Track outcomes such as revenue, conversion, renewal, productivity, automation and cost reduction.

Required:

- 8-15 years of experience in enterprise technology, SaaS, consulting, digital transformation, enterprise sales, account management or a related field.

- Proven ability to engage CXO and senior business stakeholders.

- Strong consultative selling and problem-solving capabilities.

- Demonstrated ownership of revenue or commercial targets.

- Strong understanding of technology and enterprise software.

- Ability to translate business problems into technology/product solutions.

- Excellent communication and presentation skills.

- Strong analytical and structured-thinking abilities.

- High ownership and entrepreneurial mindset.