Siemens Digital Industries is seeking a dynamic and technically strong Customer Success Manager (CSM) to own customer success and drive customer value realization for Senseye Predictive maintenance (PdM) across Asia Pacific (AP) Zone.

Senseye Predictive Maintenance is an industry-leading cloud-based solution for predictive maintenance that was acquired by Siemens in 2022. With cutting-edge machine learning technologies, it empowers industrial customers to minimize unplanned downtime, optimize maintenance operations, and enhance the sustainability of their manufacturing processes. Our web application, Senseye PdM, provides our customers with prognostic and condition monitoring tools at scale without the need for expert manual analysis.

Senseye Predictive Maintenance (PdM) is in a Build and Expansion phase across the AP Zone, and we are looking for a high-impact Customer Success Manager (CSM) to help scale our footprint. This is an individual contributor role with high ownership and visibility, which blends technical consulting, relationship management, and pre-sales collaboration. This position offers the opportunity to work at the intersection of Industry 4.0, IIoT, and AI-driven predictive maintenance, supporting some of the most advanced manufacturing and industrial organizations.

The primary responsibility of the CSM is to ensure customers successfully adopt and fully utilize the Senseye platform, achieve measurable business outcomes, and confidently renew and expand their engagement. In addition, this role will actively support Sales and Regional teams in pre-sales engagements, helping articulate technical value propositions, conduct product demonstrations, and guide customers through technical evaluations.

Core Responsibilities

1. Customer Success & Value Realization

- Own relationships with enterprise customers across AP Zone.

- Drive successful onboarding and adoption of Senseye PdM.

- Provide continuous technical guidance during onboarding and throughout the customer lifecycle.

- Ensure customers leverage full Senseye functionality

- Ensure customers fully utilize Senseye capabilities to reduce downtime and optimize maintenance performance.

- Own the structured SaaS lifecycle from onboarding through renewal and expansion, ensuring ongoing value realization rather than one-time delivery.

- Monitor adoption metrics, usage trends, subscription milestones, and customer health indicators to proactively manage risk.

- Identify risks early and proactively drive solutions to ensure long-term partnerships.

- Lead renewal conversations by clearly articulating delivered value and future potential.

- Strengthen executive relationships to position Senseye as a strategic partner rather than a tool.

- Present new features and enhancements to accelerate adoption and growth.

2. Pre-Sales, Market Expansion & Growth Support

- Partner closely with regional Sales teams in technical discussions and customer engagements.

- Identify whitespace opportunities and collaborate with Sales to penetrate new divisions and geographies.

- Travel for strategic prospect meetings, technical workshops, and evaluations.

- Lead or support product demonstrations and proof-of-value programs.

- Translate operational challenges into tailored solution narratives.

- Support RFP responses and technical documentation.

- Contribute to account expansion discussions through strong technical credibility.

- Support commercial growth in partnership with Account Managers while not directly owning quota responsibility.

3. Cross-Functional Collaboration

- Work collaboratively with Sales, Pre-Sales, Delivery, Engineering, and Marketing teams.

- Lead regional coordination by influence to ensure customer success.

- Capture customer feedback and contribute to new product concepts and enhancements.

- Develop high-quality customer-facing collateral that communicates value effectively.

Experience & Qualifications

- Degree or higher, preferably with a technical background.

- 8+ years of experience in Customer Success or Enterprise Account Management, with a proven track record of driving adoption, delivering measurable customer value, and securing renewals.

- Strong experience managing long-term enterprise customer relationships in industrial, manufacturing, or complex B2B environments.

- Direct experience with SaaS or cloud-based software solutions, including strong understanding of subscription models, adoption metrics, renewal cycles, and ongoing value realization.

- Experience working in environments involving legacy systems and OT/IT integration, with multiple internal decision-makers.

- Proven ability to manage executive-level stakeholders and influence cross-functional teams across regions and business units.

- Excellent communication and presentation skills, with the ability to articulate the value of cloud solutions to both technical and senior business stakeholders.

- Analytical and data-driven mindset with strong reporting, influencing, and decision-making capabilities.

- Strong ownership mindset - proactive, agile, solution-oriented, and self-driven.

- Fluent in English; additional languages are a plus

What we offer you:

- Possibility to work from your home country while managing a role that spans the AP Zone.

- Start-up vibe - Autonomy, trust and freedom to make an impact in a fast-growing, high-ownership environment.

- Flexible work schedule that allows time off for you and your family

- Global Development Programs that can be customized according to your wishes and ambitions

- Attractive Siemens benefits package in line with global and local policies

- This position will be hired locally within one of the AP Zone markets - India, Singapore, Australia, Korea, or Japan - and will follow country-specific employment norms..

With over 300,000 employees globally, Siemens offers a wide range of benefits that vary by country, regulatory requirements, and individual contracts. Specific entitlements will be provided according to local policies and employment terms.

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