Showroom Manager - Furniture & Lighting

Location: Lower Parel, Mumbai

Salary: As per industry standards

Industry Preference: Luxury Furniture & Lighting

Role Overview:

- Lead end-to-end showroom operations to deliver a premium customer experience.

- Drive showroom sales, profitability, and brand presence in the luxury segment.

- Build and maintain strong relationships with architects, designers, and key customers.

Key Responsibilities:

- Manage day-to-day showroom operations and ensure smooth functioning.

- Handle architect relationships, project coordination, and client engagement.

- Plan and execute architect meet-ups, events, and product showcases.

- Manage ordering of collections from international vendors including Italy and Europe.

- Oversee stock replenishment, upholstery selection, and module planning.

- Ensure visual merchandising standards and showroom aesthetics are maintained.

- Supervise showroom staff and support teams to ensure operational excellence.

- Understand customer requirements and propose solutions within budget and margin targets.

- Manage showroom inventory, accessories, and stock records on a daily basis.

- Generate and convert leads into sales through proactive engagement.

- Coordinate with project and execution teams to meet customer expectations.

- Develop new architect and designer relationships to expand business reach.

- Create and execute 6-month marketing and business growth plans with management.

- Prepare daily, monthly, and quarterly showroom performance and revenue reports.

- Own showroom profitability, sales targets, and overall performance.

Key Result Areas (KRAs):

- Achievement of showroom sales and revenue targets.

- Growth in architect and designer partnerships.

- Improvement in lead conversion and customer acquisition.

- Effective inventory turnover and stock availability.

- High-quality showroom presentation and customer experience.

- Timely execution of marketing initiatives and events.

- Accurate and timely reporting to management.

- Sustained showroom profitability and operational efficiency.

Required Skillsets:

- Strong experience in luxury furniture, lighting, or premium retail environments.

- Excellent customer handling and consultative selling skills.

- Strong network with architects, designers, and project consultants.

- Knowledge of international furniture collections and sourcing processes.

- Ability to manage inventory, margins, and showroom operations.

- Visual merchandising and showroom presentation expertise.

- Leadership and team management skills.

- Strong communication, negotiation, and relationship-building abilities.

- Business planning and analytical mindset.

- Proficiency in MIS reporting and basic operational systems.