About Company: At Shopflo, we're trying to change the way the world shops. We are a high-growth SaaS startup building a conversion optimization platform for e-commerce. We started with the vision to help new-age merchants transform the way they sell to and engage with customers online, while making shopping smarter and completely hassle-free for the shoppers. Shopflo was started by three co-founders: Ankit (ex-IIT Kharagpur, Oracle, Gupshup), Ishan (ex-IIT Bombay, Parthenon, Elevation Capital), and Priy (ex-IIT Madras, McKinsey, Elevation Capital). We are a team of ~30 people now (with team members joining from Livspace, Gupshup, Setu etc.). We are located in Koramangala, Bengaluru. We closed our first seed round at $2.6M with Tiger Global, TQ and Better last year. And we're just getting started! What you will do: We are looking for a new member to join our Customer Success Team to manage a portfolio of our existing clients (some of the greatest brands out there!). In this role, you'll be working closely with the founding team to build on processes & structures to build an early stage startup. Account Strategy & Management: - Work with the Customer Success Lead & product teams to develop & execute an account strategy for key accounts. - Cultivate and nurture strong relationships with key customers, acting as their trusted advisor across their lifecycle from onboarding to becoming long-term advocates of our products. - Engage customers proactively, understand their goals and challenges, and develop tailored plans for their success & growth. - Take excellent care of our clients by providing dedicated resources and strategic recommendations leveraging data and analytics. Account Expansion: - Drive adoption, expansion and retention of Shopflo's suite of products - Gather customer feedback and insights, and advocate internally for product upgrades. - Develop a robust customer advocacy program through customer engagement as references, testimonial collection, and case study facilitation (along with the marketing team) You should apply if you have: - At least 2 years of experience as a Sales/Customer Success in a SaaS company - Since this will be a client facing role, great communication & interpersonal skills are needed - Extremely proficient in SQL, Excel and data visualisation tools - Good understanding of CRM tools like Hubspot/Airtable is a plus - Join our team and contribute to shaping the future of our customer support function while making a meaningful impact on our customers' success.

Bangalore

Shopflo - Customer Success Manager 

Job Description for Shopflo - Customer Success Manager  in shopflo in  Bangalore for (3-6) years of experience. Apply Now!