At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Learn more at www.shipthis.co

JOB DESCRIPTION:

Role Overview:

Shipthis is hiring proactive individuals to join our Customer Support team. As a Client Service Associate, you'll resolve technical issues, manage escalations, and maintain customer satisfaction while working rotational shifts, including weekends, on a team rotation basis

This role suits candidates with strong communication skills, technical aptitude, and a passion for problem-solving.

Who are we looking for?

- Shipthis seeks motivated and energetic individuals who can contribute to our Customer Support endeavor, work in a dynamic environment, and work proactively.

- Take ownership of customer issues reported and see problems through to resolution

- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues

- Follow standard procedures for the escalation of unresolved issues to the appropriate internal teams

- Provide prompt and accurate feedback to customers

- Ensure proper recording and closure of all issues

- Prepare accurate and timely reports

- Document knowledge in the form of a knowledge base, tech notes, and articles

- Follow the SLA for issues concerning the severity.

Desired qualifications include:

- Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred

- Must be flexible to work the Rotational shifts.

- Excellent client-facing skills

- Excellent written and verbal communication skills

- Deep knowledge of the product that the technician is supporting.

- Basic knowledge of JavaScript and JSON is an added advantage

We welcome candidates:

- Who is Immediate Joining

- Female candidates returning to work after a career break are strongly encouraged to apply

- Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS:

Job Role: Client Service Associate

Location: Bangalore

Job type: Full-time, permanent

Work Schedule: Flexible rotational shifts, including weekends on a team rotation basis

Experience: (2-3) years

Industry Type: Software Product

Functional Area: Customer Support