Description:
AI-powered technology DNA
Integrated TMS + WMS platform
Global market presence with 275+ enterprises served
Recognized by Gartner Magic Quadrant and Customers Choice in Transportation Management Systems
Clients include Heineken, Aramex, Walmart, Qatar Post
Role: Growth Consultant
Objective:
Key Responsibilities:
- Build and nurture long-term client partnerships
Onboarding & Adoption
- Ensure smooth onboarding, accelerate time-to-value, and drive adoption
Account Reviews & Growth
- Conduct business reviews, track KPIs, identify upsell/cross-sell opportunities
Customer Advocacy
- Represent customer feedback internally to product and engineering teams
Problem Resolution
- Proactively address challenges in partnership with support/product teams
Training & Enablement
- Deliver workshops, training sessions, and resources for clients
Data-Driven Insights
- Analyze usage data to track engagement, identify risks, and recommend strategies
Renewals & Retention
- Partner with account management to secure renewals and expansion revenue
Growth Consulting & Strategy
- Advise clients on strategic initiatives to maximize business outcomes
Candidate Profile:
- Knowledge: Strong understanding of supply chain operations and customer lifecycle management
- Skills: Excellent communication, stakeholder management, and problem-solving; ability to work cross-functionally
- Education: Bachelors in Business, Technology, or related field (Masters preferred)
Culture & Opportunity:
- Work in a fast-growing, innovative, and globally recognized AI-native platform
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