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Assistant Manager

Senior Manager

Area Sales Executive

Senior Executive

Position Summary : As part of the Business Operations team, you will support a network of dealers who sell device protection, extended warranty, or offer exchange services on smartphones and other consumer electronics products. You will lead a team of professionals that is responsible for providing support to dealers to resolve key problems. Key Responsibilities : - Ensure complete, comprehensive onboarding of dealers within the Servify platform, in line with the company's guidance and processes. - Resolve customer and market queries pertaining to dealer support. - Ensure on-time activation of protection and warranty plans as requested by dealers. - Based on training provided by the company, manage configurations of the Servify platform to deliver the desired results to market partners. - Implement new systems and processes to reduce problems and gaps. - Engage with key brand stakeholders to satisfy their queries and requirements. - Train, mentor and guide team to solve operational problems. Requirements : - Minimum 7+ years of experience in Business Operations Support. - Experience in leading a team of customer support personnel. - An MBA / Post graduate qualification in management is desirable. - Basic understanding of operations excellence practices, such as debottlenecking, quality control principles, scope management, and project planning. - Experience in managing a customer support helpline (e-mail or voice), communicating with customers on areas of concern, and managing customer expectations. - Customer focused mindset and willingness to go the extra mile to deliver value for the customer and the organization. - Knowledge of advanced Excel functions, including all three types of lookup functions, text string modification such as MID, multiple IF statements, and using TRUE/FALSE logic to identify exceptions in Excel without macros. - Excellent communication skills are a must. - Candidates must be familiar with the basic principles of GST, including what is an input tax credit and how customers are invoiced under the GST regime.

Mumbai

Servify - Manager - Business Operations 

Job Description for Servify - Manager - Business Operations  in Servify in  Mumbai for (7-10) years of experience. Apply Now!

Servify - Manager - Business Operations  | iimjobs.com