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- The role of the Sr Customer Success Manager is to act as an advocate for our customers. - You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. - You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. - You will oversee the engagement and outcomes for customers in your portfolio. - Ensure customers are technically healthy and on the most recent version of our product. - Leverage existing Success Plays to assist customers, but also assist new Success Plays. - Work with customers to create new use case/success stories. - Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses. - Guide other ServiceNow teams to address customer issues. - Oversee projects identified by leaders. - Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem. Qualifications. - To be successful in this role you have:. - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10-12 years of related work experience; OR equivalent work experience. - Creativity with comfort running projects independently. - Improve complex issues through analysis and resolution. - Succeed in working collaboratively

Gurgaon/Gurugram

ServiceNow - Senior Customer Success Manager 

Job Description for ServiceNow - Senior Customer Success Manager  in ServiceNow Software Development India Private Ltd. in  Gurgaon/Gurugram for (10-12) years of experience. Apply Now!

ServiceNow - Senior Customer Success Manager  | iimjobs.com