Senior Vice President - Operations - Healthcare

Key Responsibilities

- Lead and manage customer accounts for operational excellence and efficiency.

- Forecast revenue, costs, and headcount; manage contracts and renewals.

- Achieve SLAs/metrics through resource optimization and team leadership.

- Analyze business trends, resolve escalations, and drive process improvements.

- Collaborate with technology and cross-functional teams for workflow deployment.

- Ensure high client satisfaction and manage client feedback.

- Drive organizational initiatives for process and delivery efficiency.

- Enforce compliance with PHI, HIPAA, and company policies.

- Develop and coach teams, support leadership development, and succession planning.

- Achieve revenue, growth, and margin targets for the division.

- Stay updated on industry regulations and conduct quarterly client reviews.

Requirements

- Graduate degree required; MBA and Lean Six Sigma preferred.

- 15+ years total experience, 10+ years in healthcare RCM.

- Leadership Experience

- Experience managing large teams (up to 1000 FTEs).

- Medical Billing, Doctor Billing, Hospital Billing.

- Proven track record in margin growth, target achievement, and P&L management.

- Strong leadership, communication, and people development skills.

- Willingness to travel as needed.

- Familiarity with billing systems (e.g., NG, EPIC, ECW, Athena) and payer guidelines.

- Proficient in Microsoft tools; strong presentation and coaching skills.